GISSELLA BARRIOS GUERRERO

-Create, scale and optimize logistics processes and costs for BTB and BTC services on the textile industry
-Align and lead my own team and warehouses of the company
-Lead warehouse reorganization and inventory to create efficient logistics and lead times
-Develop data and integrate KPIs into daily operations for high-quality decisions in strategic planning and risk mitigation
-Successfully managed complexities of global trade, transportation and negotiation of freight rates
I have led my teams through crises minimizing impact on operations and maintaining business continuity.

-As Customer Service Manager I am focused on turning negative customer interaction into positive experiences: strong skills in customer feedback, escalation process, KPIs reporting, team efficiency, and customer support processes.

-Raised company reputation with high-quality customer care.

-Managed challenging situations to ensure customer satisfaction.

Artesanias de Colombia is a government agency for the handcraft sector in Colombia, that provides commercial, cultural, entrepreneurship services. My experience was based on:
-Analyzing, planning, developing, implementing and leading commercial strategic decisions for the company in order to increase sales and income for the handcraft sector in Colombia.
-Organize tradeshows and professional events with big impact guaranteeing income for the handcraft sector in Colombia.
-Developed two virtual and transactional fairs, digital projects and one marketplace for the handcraft sector in 2020.
-Search for allies; sponsors and investors for company projects and designs collaborations between luxury brands and colombian artisans.
- Monitor market opportunities (clients, partnerships, events) related to the sector.
-Manage an important company budget.
-Team Building and Leader

Contribute to country exports goals established by the Ministry of Industry, Trade and Tourism of Colombia.
-Identify and follow up on colombian companies with export potential as a leader of subsectors such as household products, furniture and wood, handicrafts, promotional products, medical devices.
-Advise on strategic commercial decisions to local companies using PROCOLOMBIA'S promotion tools and Free Trade Agreements that allow us to identify new market opportunities.
-Develop business plans with multinational companies or ambitious targets in order to increase exports.
-Manage in a national level commercial activities to promote subsectors throughout (commercial agendas, business matchmaking forums, showrooms, international fairs, trade missions, buyers)
-Promoting and cross-selling PROCOLOMBIA'S services (foreign investment, tourism, international trade, country brand) in order to achieve country goals.

-Responsible for monitoring international markets and commercial opportunities for local companies.

-Manage data bases for tenders, patents, market studies.

-Market analysis, benchmarks.

-Market tools monitor

-Participate in web design projects and platforms to present results to local companies