GIORGIA ZUIN

• Currently employed in the operations sector – health division, in the life insurance sector of the company, with responsibilities in customer assistance, organization of healthcare services, and relationships with affiliated clinics.
• Provided quality customer service while interacting with clients.
• Provided customer service and managed customer inquiries.
• Resolved customer service issues according to established guidelines.
• Ensured proper customer service standards were met.
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• Provided exceptional customer service to high-profile clients.
• Contributed ideas towards improving customer service standards.
• Provided exemplary customer service through active listening skills.

• Mansion for welcoming Italian and foreign clients/guests, managing the switchboard, archiving, managing employees (vacations, permits, absences) through appropriate online management programs, managing entries/exits through SAP, and registering invoices through SAP.
• Greeted visitors and managed front desk operations efficiently.
• Scheduled appointments and coordinated meeting logistics for staff.
• Maintained office supplies and ensured availability for daily operations.
• Processed incoming and outgoing mail, ensuring timely distribution.
• Provided administrative support to various departments as needed.
• Answered phone calls and directed inquiries to appropriate personnel.

Medical and technical assistance and support for clients in Italy, Europ and world.

• Responsibility in managing the client in situations of physical and psychological distress, following unforeseen events, and sometimes of serious magnitude; in the management and organization of health missions worldwide, coordinating the missions themselves, constantly in relation to company policies, always putting the complete satisfaction of the client and their needs first.
• Assisted in training new operators on equipment handling procedures.
• Documented operational processes and reported issues to management.
• During the three-year activity, the corporate training, both internal and external, has been continuous.