GHENIMA HANDOUALI
Maisons Alfort
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
ASSISTANTE ADMINISTRATIVE SERVICE Événementiel
Groupama G2S
11.2022 - Current
- Pilotage efficace de la planification des événements et des sessions de formation, garantissant une allocation optimale des ressources temporelles.
- Coordination stratégique des réservations d’espaces, adaptées aux exigences et spécificités des formations et événements.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
HÔTESSE D'ACCUEIL EN ENTERPRISE
Penelope l'agence
03.2020 - 11.2022
- Engagement envers un service clientèle d'excellence, reflétant l'image positive de l'entreprise
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
VENDEUSE PRÊTE À PORTER
Zara
10.2017 - 03.2020
- Expertise en accueil clientèle et assistance personnalisée pour une expérience shopping sur mesure
- Conseils avisés en stylisme et tendances mode pour valoriser l'image de nos clients
- Gestion optimisée des stocks garantissant une offre produit constamment renouvelée
- Coordination rigoureuse de la réception des marchandises et merchandising attractif des rayons
- Contribution dynamique aux stratégies de vente et programmes de fidélisation client
ASSISTANTE COMMUNICATION
Valpaint
10.2015 - 07.2016
- Présentation des produits pour mettre en valeur leurs caractéristiques et avantages
- Collaboration étroite avec les équipes pour assurer une communication cohérente et efficace
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Answered client queries and complaints to provide strong customer service.
- Took photographs and videos during special events for promotional materials and social media pages.
Education
LICENCE - INFORMATION & COMMUNICATION
Paul Valéry Montpellier
LICENCE - Wayne
Université de Sétif
OBTENTION BAC - undefined
Illiltene
Skills
Office administration
Computer skills
Filing
Microsoft Excel
Customer service
Time management
Office management
Meeting planning
Verbal communication
Calendar management
Timeline
ASSISTANTE ADMINISTRATIVE SERVICE Événementiel
Groupama G2S
11.2022 - Current
HÔTESSE D'ACCUEIL EN ENTERPRISE
Penelope l'agence
03.2020 - 11.2022
VENDEUSE PRÊTE À PORTER
Zara
10.2017 - 03.2020
ASSISTANTE COMMUNICATION
Valpaint
10.2015 - 07.2016
LICENCE - Wayne
Université de Sétif
OBTENTION BAC - undefined
Illiltene
LICENCE - INFORMATION & COMMUNICATION
Paul Valéry Montpellier
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