Georges EL NACHEF
Claira
Summary
Highly skilled and enthusiastic healthcare professional with proven to deliver exemplary level of healthcare service. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Detail-oriented team player with strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Pharmacy Manager
Farah Pharmacy
Ghazieh
2022.03 - 2023.11
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Assistant
Sharhabil And Sharhabil Plus Pharmacies
Bqosta
2020.01 - 2022.02
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Merchandised over-the-counter goods and rotated stock.
- Completed and filed documentation for insurance, store and liability purposes.
- Received incoming supplies and stocked in correct locations.
- Supported operations with filing, copying and faxing.
- Updated computer system with current customer, payment and inventory information.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Re-stocked shelves with prescribed medications and health care products.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Quality and Complaints Officer
K&A Machmouchi Pharma Holding
Jadra
2021.03 - 2021.07
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Assisted with complaint gap analyses and risk assessments.
- Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Medical Representative
Pharma Group
Baabda
2019.06 - 2020.03
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Recognized trends within territory and industry to create proactive plans.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Serviced existing accounts on regular basis to maximize revenue.
Pharmacy Assistant
Dalia Pharmacy
Ain El Delb
2017.11 - 2018.12
Pharmacy Assistant
Wissam Baassiry Pharmacy
Salhieh
2016.01 - 2017.09
Medical Sales Representative
Alfa Laboratories And Alfamed
Sehaileh
2015.09 - 2017.09
- Generated revenue by liaising between doctors and companies to sell products.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Developed sales forecasts in collaboration with the manager to estimate future revenue.
- Supplied hospitals and physicians with in-depth information on all the products.
- Documented client interactions, sales and pitches delivered in CRM system.
- Conducted market research to collect information and insights about target market.
- Penetrated new territories, successfully establishing relationships with hundreds of accounts.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Used consultative sales approach to understand and meet customer needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Education
Bachelor of Science - Biochemistry
Université Saint Joseph
Saida, Lebanon 2011.09 - 2014.06
Lebanese Baccalaureate - Life Sciences
Collège Notre Dame De L'Annonciation Des Sœurs Salvatoriennes
Saida, Lebanon 2008.09 - 2011.06
Skills
Microsoft Office Pack: Word, Excel, Powerpoint, Outlook, VBA
Team work
Communication & PersuasionCustomer Care
Adaptability and Working under pressure
Problem solving and decision making
Report preparation
Strategic sales knowledge
Stock management
Volunteer Experience / Training
- August 2013 : Training at the laboratory of Biochemistry at the hospital of Hôtel Dieu De France -
Ashrafieh, Beirut, Lebanon. - Social and voluntary work experience at Fratelli, Pastorale, IndyACT, Scout, Caritas, Midade, World vision.
Certification
Devenons les Leaders du Demain
Driving License
- International Driving Permit
Timeline
Pharmacy Manager
Farah Pharmacy
2022.03 - 2023.11
Quality and Complaints Officer
K&A Machmouchi Pharma Holding
2021.03 - 2021.07
Pharmacy Assistant
Sharhabil And Sharhabil Plus Pharmacies
2020.01 - 2022.02
Medical Representative
Pharma Group
2019.06 - 2020.03
Pharmacy Assistant
Dalia Pharmacy
2017.11 - 2018.12
Pharmacy Assistant
Wissam Baassiry Pharmacy
2016.01 - 2017.09
Medical Sales Representative
Alfa Laboratories And Alfamed
2015.09 - 2017.09
Devenons les Leaders du Demain
2012-06
Bachelor of Science - Biochemistry
Université Saint Joseph
2011.09 - 2014.06
Lebanese Baccalaureate - Life Sciences
Collège Notre Dame De L'Annonciation Des Sœurs Salvatoriennes
2008.09 - 2011.06