Summary
Overview
Work History
Education
Skills
Volunteer Experience / Training
Certification
Driving License
Timeline
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Georges EL NACHEF

Claira

Summary

Highly skilled and enthusiastic healthcare professional with proven to deliver exemplary level of healthcare service. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Detail-oriented team player with strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Pharmacy Manager

Farah Pharmacy
Ghazieh
03.2022 - 11.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong communication and organizational skills through working on group projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Pharmacy Assistant

Sharhabil And Sharhabil Plus Pharmacies
Bqosta
01.2020 - 02.2022
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Merchandised over-the-counter goods and rotated stock.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Received incoming supplies and stocked in correct locations.
  • Supported operations with filing, copying and faxing.
  • Updated computer system with current customer, payment and inventory information.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Re-stocked shelves with prescribed medications and health care products.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.

Quality and Complaints Officer

K&A Machmouchi Pharma Holding
Jadra
03.2021 - 07.2021
  • Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
  • Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Assisted with complaint gap analyses and risk assessments.
  • Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
  • Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.

Medical Representative

Pharma Group
Baabda
06.2019 - 03.2020
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Conducted research to stay up-to-date with industry trends, prices and market competition.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Recognized trends within territory and industry to create proactive plans.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Serviced existing accounts on regular basis to maximize revenue.

Pharmacy Assistant

Dalia Pharmacy
Ain El Delb
11.2017 - 12.2018

Pharmacy Assistant

Wissam Baassiry Pharmacy
Salhieh
01.2016 - 09.2017

Medical Sales Representative

Alfa Laboratories And Alfamed
Sehaileh
09.2015 - 09.2017
  • Generated revenue by liaising between doctors and companies to sell products.
  • Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
  • Developed sales forecasts in collaboration with the manager to estimate future revenue.
  • Supplied hospitals and physicians with in-depth information on all the products.
  • Documented client interactions, sales and pitches delivered in CRM system.
  • Conducted market research to collect information and insights about target market.
  • Penetrated new territories, successfully establishing relationships with hundreds of accounts.
  • Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Used consultative sales approach to understand and meet customer needs.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.

Education

Bachelor of Science - Biochemistry

Université Saint Joseph
Saida, Lebanon
09.2011 - 06.2014

Lebanese Baccalaureate - Life Sciences

Collège Notre Dame De L'Annonciation Des Sœurs Salvatoriennes
Saida, Lebanon
09.2008 - 06.2011

Skills

    Microsoft Office Pack: Word, Excel, Powerpoint, Outlook, VBA

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Volunteer Experience / Training

  • August 2013 : Training at the laboratory of Biochemistry at the hospital of Hôtel Dieu De France -
    Ashrafieh, Beirut, Lebanon.
  • Social and voluntary work experience at Fratelli, Pastorale, IndyACT, Scout, Caritas, Midade, World vision.

Certification

Devenons les Leaders du Demain

Driving License

  • International Driving Permit

Timeline

Pharmacy Manager

Farah Pharmacy
03.2022 - 11.2023

Quality and Complaints Officer

K&A Machmouchi Pharma Holding
03.2021 - 07.2021

Pharmacy Assistant

Sharhabil And Sharhabil Plus Pharmacies
01.2020 - 02.2022

Medical Representative

Pharma Group
06.2019 - 03.2020

Pharmacy Assistant

Dalia Pharmacy
11.2017 - 12.2018

Pharmacy Assistant

Wissam Baassiry Pharmacy
01.2016 - 09.2017

Medical Sales Representative

Alfa Laboratories And Alfamed
09.2015 - 09.2017

Devenons les Leaders du Demain

06-2012

Bachelor of Science - Biochemistry

Université Saint Joseph
09.2011 - 06.2014

Lebanese Baccalaureate - Life Sciences

Collège Notre Dame De L'Annonciation Des Sœurs Salvatoriennes
09.2008 - 06.2011

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Georges EL NACHEF