Geoffrey Kamau Muhia
Waitor
Summary
Dynamic and results-driven waiter with a proven track record at Ruaka villa hotel for excelling in customer service and cash handling. Recognized for enhancing guest satisfaction through attentive service and strong multitasking abilities, consistently managing high volumes during peak hours while maintaining a clean and organized dining environment.
Overview
1
1
Language
6
6
years of professional experience
Work History
Waitor
Beatrice Muthoni
07.2023 - 03.2026
- Assisted in menu presentations, explaining ingredients and specials to enhance guest experience.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash handling procedures, ensuring accurate transaction processing and reporting.
- Adapted quickly to changing demands during peak hours, maintaining high service quality.
- Received positive feedback from guests for attentiveness and prompt service execution.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitor
David Mate
02.2020 - 06.2023
- Trained new staff on restaurant policies, service techniques, and customer interaction protocols.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
High School Diploma -
Gatamaiyu Boys Highschool
Lari11-2018
Muya Primary School
Ndenderu 10-2013
Skills
Strong multitasking
Time management
Customer service
Attention to detail
Professional appearance
Order taking
Cleanliness
Decision-making
Cash handling
Safe food handling
Accurate money handling
Basic math
Food presentation
Active listening
Timeline
Waitor
Beatrice Muthoni
07.2023 - 03.2026
Waitor
David Mate
02.2020 - 06.2023
High School Diploma -
Gatamaiyu Boys Highschool
Muya Primary School