Gaurav Baghel
Achères
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
4
4
years of professional experience
Work History
Customer Contact Associate
Accenture
Gurugram
01.2023 - 10.2023
- Provided customer service to customers over the phone and in person.
- Created detailed reports of customer interactions, complaints, and inquiries.
- Provided technical support to customers with escalated issues.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
Inside Sales Supervisor
Dyninno
Gurugram
06.2022 - 11.2022
- Conducted regular meetings with the inside sales team to review goals and objectives.
- Identified opportunities for improvement in the sales process through analyzing data trends.
- Implemented strategies to maximize sales efficiency by utilizing CRM systems.
Insurance Underwriter
Genpact
Gurugram
01.2022 - 06.2022
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- Analyzed customer's financial records, medical history, and other risk factors to assess the level of risk involved in providing coverage.
Insurance Sales Consultant
policy bazaar
Gurugram
02.2020 - 12.2021
- Developed customer profiles to identify appropriate insurance solutions.
- Conducted market research and analyzed competitor data to assess competitive landscape.
Education
MBA - Global MBA
College De Paris
Paris France02-2025
B-com - Accounting And Finance
Delhi University
Delhi India03-2019
Skills
- Data entry proficiency
- Strong interpersonal skills
- Technical aptitude
- Call center experience
- Language proficiency
- Refunds processing
- Customer service excellence
- Multitasking
- Technical Proficiency
- Problem-solving aptitude
- Inbound call answering
- Customer service orientation
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
Customer Contact Associate
Accenture
01.2023 - 10.2023
Inside Sales Supervisor
Dyninno
06.2022 - 11.2022
Insurance Underwriter
Genpact
01.2022 - 06.2022
Insurance Sales Consultant
policy bazaar
02.2020 - 12.2021
MBA - Global MBA
College De Paris
B-com - Accounting And Finance
Delhi University
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