Gachai Victor Karim
Thonon-les-Bains,Auvergne-Rhone-Alpes
Summary
Customer-focused and service-oriented professional with nearly five years of experience in hospitality and customer service. Passionate about delivering exceptional guest experiences, I thrive in fast-paced, multicultural environments where professionalism, safety, and teamwork are essential. Fluent in English, French, and Indonesian, I communicate effectively with clients from diverse backgrounds and remain calm and attentive under pressure. Highly adaptable, well-presented, and dedicated to providing outstanding onboard service while ensuring passenger comfort and safety.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work history
Head waiter
Hotel des alpes***
Nyon, Vaud, Switzerland
2024.06 - 2025.10
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Ensured accurate orders by effectively communicating with kitchen staff.
Head waiter
Warm up restaurant
Margencel, Auvergne-Rhone-Alpes
2023.12 - 2024.05
Waiter
Warm Up restaurant
Margencel , Auvergne-Rhone-Alpes
2022.12 - 2023.08
- Remained calm under pressure, ensuring better performance during peak hours.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Accommodated special dietary requests, enhancing customer dining experience.
Football coach
International Center Of European Football
Publier, Auvergne-Rhone-Alpes
2021.08 - 2022.07
- Achieved high morale with effective motivational techniques.
- Ensured adherence to all league regulations maintaining a good standing for the club within the football community.
- Coordinated practice sessions to enhance team coordination.
Waiter
Warm Up Restaurant
Margencel, Auvergne-Rhone-Alpes
2019.10 - 2020.04
Food runner
The Ivy Collection
Richmond, London
2018.11 - 2019.04
Education
A-Levels - Languages
SMAK KESUMA
Mataram, Indonesia 2015.08 - 2018.05
Skills
- Guest relations professional
- Team management
- Food safety procedures
- Health and safety protocol
- Customer service
- High energy
- Food and beverage pairings
- Dining experiences
Languages
France
Native
English
Fluent
Indonesian
Native
Hobbies
- Football
- Basketball
- Skiing
Timeline
Head waiter
Hotel des alpes***
2024.06 - 2025.10
Head waiter
Warm up restaurant
2023.12 - 2024.05
Waiter
Warm Up restaurant
2022.12 - 2023.08
Football coach
International Center Of European Football
2021.08 - 2022.07
Waiter
Warm Up Restaurant
2019.10 - 2020.04
Food runner
The Ivy Collection
2018.11 - 2019.04
A-Levels - Languages
SMAK KESUMA
2015.08 - 2018.05