Frederic MIRANDA

• Gathering and translating business requirements into detailed specifications
• Facilitating the design, testing, development, implementation, and maintenance of the CRM
• Monitoring and reporting on deliverables, identifying risks and opportunities for improvement
• Creating training materials and conducting user training to support tool adoption

Mission: Trained over 4,000 professional users in the use of a treasury management platform.

• Collaboration with sales teams to identify and define customer needs
• Diagnosis, monitoring, and resolution of technical issues encountered by users
• Coordination of services involved in resolving technical incidents

• Defined and delivered pricing portfolio’s package for the winter season launch meeting and defined the pricing strategy

• Created Microsoft Access databases intended to collect and consolidate booking and sale data to build historical data.

• Implemented a project which involved rewriting and reorganizing the airline’s Ground Operations Manual for international and domestic flights on electronic formats using SharePoint

• Conducted various studies and surveys