Frederic MIRANDA
Business Analyst I Project Manager I D365
Paris, France
Profil professionnel
Bilingual CRM Dynamics 365 Business Analyst with five years of experience in this role, I support businesses in the design and implementation of Dynamics 365 solutions, ensuring CRM tools are fully aligned with their strategic objectives. Through a process optimization and user adoption-focused approach, I help improve operational efficiency and customer relationship management.
Vue d'ensemble
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Expérience
D365 Business Analyst
Masao
Paris
2020.03 - Actuel
- Gathering and translating business requirements into detailed specifications
- Facilitating the design, testing, development, implementation, and maintenance of the CRM
- Monitoring and reporting on deliverables, identifying risks and opportunities for improvement
- Creating training materials and conducting user training to support tool adoption
Bilingual Customer Support Technician
CIBC
Toronto
2017.12 - 2019.09
Mission: Trained over 4,000 professional users in the use of a treasury management platform.
- Collaboration with sales teams to identify and define customer needs
- Diagnosis, monitoring, and resolution of technical issues encountered by users
- Coordination of services involved in resolving technical incidents
Pricing Analyst
TUI France
Paris
2017.01 - 2017.09
- Defined and delivered pricing portfolio’s package for the winter season launch meeting and defined the pricing strategy
Revenue Management Analyst Assistant
La Compagnie
Paris
2016.03 - 2016.12
- Created Microsoft Access databases intended to collect and consolidate booking and sale data to build historical data.
Project Manager
Air Caraïbes Atlantique
Paris
2013.06 - 2015.05
- Implemented a project which involved rewriting and reorganizing the airline’s Ground Operations Manual for international and domestic flights on electronic formats using SharePoint
Project Manager
Normandie Junior Conseil
Le Havre
2011.09 - 2013.05
- Conducted various studies and surveys
Formation
Professional Training: CRM Dynamics 365 Consultant
Fitec
France 2019.12 - 2020.03
MSc - International Logistics and Crisis Management
Civil Aviation University of France
France 2015.09 - 2016.06
MSc - International Logistics and Crisis Management
Normandy Business School
France 2010.09 - 2014.08
Bachelor’s degree - Business Administration
Paris-Sud University
France 2007.09 - 2009.09
Compétences
Bilingual: Fluent in written and oral French and English
Proven ability to collect and analyze business requirements
Skilled in writing functional specifications and designing test cases
Excellent skills to facilitate functional workshops
Strong ability to conceptualize data model
Expert in configuring and deploying CRM solutions
Experienced in coordinating and assisting with user acceptance testing (UAT)
Expertise in Dynamics 365 modules: Sales, Marketing, Customer Service
Applying Agile & Scrum methodologies, ensuring iterative and flexible project delivery
Languages
- French: native speaker
- English: fluent
Certificats
- MB200
- MB210
- Certified Scrum Master
Chronologie
D365 Business Analyst
Masao
2020.03 - Actuel
Professional Training: CRM Dynamics 365 Consultant
Fitec
2019.12 - 2020.03
Bilingual Customer Support Technician
CIBC
2017.12 - 2019.09
Pricing Analyst
TUI France
2017.01 - 2017.09
Revenue Management Analyst Assistant
La Compagnie
2016.03 - 2016.12
MSc - International Logistics and Crisis Management
Civil Aviation University of France
2015.09 - 2016.06
Project Manager
Air Caraïbes Atlantique
2013.06 - 2015.05
Project Manager
Normandie Junior Conseil
2011.09 - 2013.05
MSc - International Logistics and Crisis Management
Normandy Business School
2010.09 - 2014.08
Bachelor’s degree - Business Administration
Paris-Sud University
2007.09 - 2009.09