Freddy SASSINE
Saint-Gratien
Summary
Resourceful Logistics Team Member experienced in maintaining high productivity levels and completing tasks efficiently. Specializes in inventory management, supply chain optimization, and transportation coordination. Excels in time management, problem-solving, and adaptability to ensure seamless operations in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Global Logistics Network
Roissy-En-France
11.2023 - Current
- Manage daily customer interactions via phone, email, addressing inquiries concerning shipment tracking, delivery schedules, and freight services.
- Track customer orders to ensure the timely delivery of requested items.
- Managing Utilize pick-to-light systems to streamline picking processes and reducing errors in order fulfillment.
- Collaborate with logistics teams to monitor shipment statuses, providing customers with real-time updates on their deliveries and resolving any issues that arise.
- Managed customer complaint resolution, addressing issues related to delivery delays, lost shipments, and damaged goods. Ensured prompt resolutions for heightened customer satisfaction.
- Analyze customer feedback and recurring issues, collaborating with logistics and operations teams to implement improvements that boost service efficiency and customer experience.
- Generated and exported detailed inventory reports using Excel, ensuring accurate tracking of stock levels and supporting efficient logistics operations.
- Submitted required data to customs authorities for smooth and timely clearance of shipments.
Stock Manager
Global Logistics Network
Roissy-en-France
09.2022 - 11.2023
- Solve discrepancies between actual inventories and computer-generated records.
- Manage pick and pack operations for e-commerce orders, ensuring accurate order fulfillment and packaging.
- Assist in developing efficient storage solutions for optimal space utilization.
- Manage pick and pack operations for e-commerce orders, ensuring accurate order fulfillment and packaging.
- Provide training and guidance to team members on inventory management procedures.
- Ensure compliance with company policies and safety regulations when handling hazardous materials.
- Monitor quality control procedures for incoming and outgoing merchandise.
- Track customer orders to ensure the timely delivery of requested items.
- Organize product shipments, ensuring the timely delivery of goods.
- Review existing storage methods in warehouses, identify potential improvements, and implement changes accordingly.
- Implement new systems for tracking stock items and their locations within the warehouse.
- Prepare detailed reports on inventory operations, stock levels, and damages.
Assistant Stock Manager (intership)
Global Logistics Network
Roissy-en-France
09.2021 - 09.2022
- Support regular physical counts of inventory.
- Enter and maintain accurate inventory data in the stock management system.
- Assist with receiving and processing incoming stock orders, including verifying quantities and conditions.
- Aid in picking, packing, and preparing items.
- Track inventory levels and alert the stock manager to potential shortages or overstock situations.
- Assist in generating inventory reports, including stock levels, order statuses, and discrepancies.
- Ensure that stock is organized and stored efficiently, following warehouse layout plans.
- Assist in inspecting incoming and outgoing goods to ensure they meet quality standards and report any discrepancies or damages.
- Labeling packages with shipping information and any required documentation.
Supply Chain Officer
Tamer Frères SAL
Beirut
06.2018 - 09.2021
- Coordinated and expedited urgent order preparation for medical operations.
- Oversaw and verified quantities of materials.
- Managed and monitored inventory flow.
- Entered and updated all warehouse stock data into the inventory management system.
- Archived financial, accounting, and inventory documents from multiple years, ensuring organized and secure record-keeping.
- Assisted clients in evaluating and testing shampoo fragrances to support sales efforts.
- Assisted drivers in navigating to the correct destinations for urgent operations, prioritizing deliveries to ensure timely and efficient service.
Customer Service Internship
LIBAN POST
BAABDA
04.2018 - 06.2018
- Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
- Assisted customers with product and service information, order placement, payment processing and account maintenance.
- Record and track all claims in the system.
- Communicate with customers to update them on any changes or delays in their shipment.
- Supply customers with tracking numbers and instructions on how to track their shipments.
Education
Master of Science - Project Management
EDC PARIS BUSINESS SCHOOL
PARIS06-2024
BBA - Supply Chain Management
Sagesse University
Lebanon01-2019
Skills
- SI
- SAP software use
- HTML
- Google Sheets
- Chronotrace
- Traxis
- MS Office
- Data Entry
- Logistics Coordination
- Order Management
- Client Assistance
- Attention to Detail
Certification
- Category B Driving License.
- Caces CAT 3.
Languages
French
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Spanish
Beginner (A1)
A1
Affiliations
- Music production.
- Camping.
- Traveling.
Timeline
Customer Service Officer
Global Logistics Network
11.2023 - Current
Stock Manager
Global Logistics Network
09.2022 - 11.2023
Assistant Stock Manager (intership)
Global Logistics Network
09.2021 - 09.2022
Supply Chain Officer
Tamer Frères SAL
06.2018 - 09.2021
Customer Service Internship
LIBAN POST
04.2018 - 06.2018
Master of Science - Project Management
EDC PARIS BUSINESS SCHOOL
BBA - Supply Chain Management
Sagesse University
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