Florian SQUAGLIA

• Delivered exceptional customer service by warmly greeting guests and efficiently taking orders.

• Expertly prepared and served a variety of beverages, ensuring customer satisfaction.

• Maintained a pristine dining environment by diligently cleaning work surfaces, bar areas, and tables.

• Spearheaded a dynamic team of 4 at Pied de Biche, cultivating a high-performance and cohesive culture.
• Surpassed sales objectives and revenue benchmarks through strategic merchandising and impactful promotional drives.
• Fostered an inclusive environment where diverse perspectives were valued and embraced for greater team success.

• Spearheaded retail assistant management, achieving an annual turnover of $1M.

• Championed team development through effective coaching and training of 4 personnel.

• Catalyzed sales growth by strategically driving performance metrics.

• Delivered exceptional Customer Service, securing high levels of customer satisfaction.

• Oversaw daily in-store operations, ensuring seamless business functionality.

• Enhanced brand visibility through targeted promotional strategies.

• Managed cash registers with precision, guaranteeing accurate financial transactions and daily drawer reconciliations with minimal discrepancies.

Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

• Expertly greeted and seated guests, ensuring a warm and inviting atmosphere.

• Efficiently took orders with a focus on accuracy and customer satisfaction.

• Managed inventory with precision, maintaining compliance with industry standards.

• Proficiently handled cash register operations and executed end-of-day restaurant closing procedures.

Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.

• Delivered exceptional customer service by warmly greeting guests, accurately taking orders, and ensuring a memorable dining experience.

• Expertly prepared and served a variety of beverages, maintaining high standards of quality and presentation.

• Maintained a pristine dining environment through diligent cleaning of work surfaces, bar area, and tables.

• Spearheaded client engagement through personalized online booking assistance and tailored quotation services, enhancing customer satisfaction.

• Managed comprehensive after-sales support and cultivated robust hotel partnerships, ensuring exceptional service delivery.

• Monitored and resolved technical issues, maintaining the integrity of our offers and sustaining operational excellence.

• Oversaw daily offer reviews, guaranteeing up-to-date and competitive promotions.

• Directed new staff training, fostering a skilled and knowledgeable team.

• Actively participated in strategic discussions to drive the continuous improvement of offers and streamline operational processes.

• Spearheaded product promotion, effectively engaging and expanding customer base.

• Excelled in quotation generation and sales conversion, driving revenue growth.

• Mastered hotel contract negotiations, securing favorable terms and cost savings.

• Skillfully managed cancellations, modifications, and relocations, ensuring customer satisfaction.

• Diligently prepared and distributed travel documents, streamlining client experiences.