Florence Casanova
Lyon, France
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Travels and sports enthusiast, able to adapt to a multi-cultural environment. Solid experience, references upon request.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Nursing Home Worker
Family Member
01.2013 - Current
- Supported needs of a patient under long-term care
- Observed patient under care conditions to help identify symptoms, responses to treatments and progress with goals, follow-up with doctors and nurses
- Documented patient information and care activities in electronic health record
- Leading the day care team, on duty at night
- Completed activities of daily living for patient unable to self-care, and assisted her with limited mobility in completing tasks
- Cared for patient with diagnoses such as respiratory failure, heart malfunction and muscular dystrophy
- Collaborated with physicians to design at-home medication guidelines and educated patient
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Sports Journalist
Television : Eurosport, Canal +Sport, Equidia
09.2007 - 12.2015
- Reported on Horse Racing, international athletic events (FIA, FIFA, FWT, ISU) and programs to provide interesting sports stories
- Provided on-air commentary for local radio and television stations( Equidia, Eurosport, Canal +, Ma Chaîne Sport)
- Developed story ideas and conducted interviews with industry experts and celebrities
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions
- Collaborated with editors and other journalists to create compelling content
- Wrote, edited and produced stories for Internet and digital channels.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
Hotel Night Manager
*****Hotels : Hilton, Sheraton, Intercontinental
10.2000 - 09.2007
- Offered appropriate reservation options based on expected attendees when coordinating events
- Evaluated and promptly resolved lodging facility operational issues
- Oversaw day-to-day operations of 250-room hotel with staff of 12 employees
- Provided services efficiently and with high level of accuracy
- Established and upheld high standards, promoting great customer service and assistance to guests
- Monitored and evaluated performance of personnel to confirm compliance with standards
- Reported to management
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Increased customer service ratings through prompt personable service
- Supervised team of five front desk agents and helped to resolve issues arising during shifts
- Booked large groups for airline companies in emergency, seminars, conferences, and other events, providing best available room rates
- Provided exceptional service and assistance to guests upon check-in and check-out
- Managed day-to-day operations of lodging facility, scheduling staff and day tasks
- Maintained well-regarded concierge services to provide guests with assistance and convenient information.
Education
Bachelor Degree - Italian And English
Université Jean Moulin Lyon III
Two Years Technical Degree - Tourism, Sales And Management
UET-Nouvelles Frontières Private School
Skills
- English C2 (85 IELTS)
- Italian C1
- German B1
- Spanish B1
- Portuguese A1
- Level headed writing & translating
- Shooting Air Rifle and Long Distance
- CMAS *** 60 m Autonomous Diver
Certification
- MIT and NYSE- M&A Professional Certificate
- Harvard JFK Law School - American Government
- Harvard JFK Law School- Contracts law
- Université de Louvain - International Investment law
- Université de Louvain - International Human rights law
- University of Pennsylvania - Hollywood Story
- University of Cambridge - Comedy writing and performance poetry
Additional Information
- Travel itineraries
- Customer and VIP Satisfaction
- Volunteering : Assistant referee (9mm competition) & Receptionist (Church)
Timeline
Nursing Home Worker
Family Member
01.2013 - Current
Sports Journalist
Television : Eurosport, Canal +Sport, Equidia
09.2007 - 12.2015
Hotel Night Manager
*****Hotels : Hilton, Sheraton, Intercontinental
10.2000 - 09.2007
Bachelor Degree - Italian And English
Université Jean Moulin Lyon III
Two Years Technical Degree - Tourism, Sales And Management
UET-Nouvelles Frontières Private School
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