Filiz Petrignani
London
Summary
Highly organized and knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts, and manage business correspondence.
Capable medical secretary adept at handling all medical administrative needs for busy ophtalmology practice. Knowledgeable about managing charts, forms and payments.
Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
24
24
years of professional experience
Work History
Medical Secretary
Wilson Medical
05.2018 - 09.2022
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Copywriter/ Translator
Cybercité
01.2009 - 01.2017
- Creation of « Curamo Anglais » (siret : 51931111200014)
- English content writing for websites, destined for search engine optimization
- English language trainer – private
- English classes for groups and individual groups, adults and students, beginner to intermediate levels
- Translator – Mairie de Longessaigne (Rhône) et Forum Réfugiés de Lyon
- Translations of official authority website and quarterly publications
- English language trainer – Greta du Roannais
- English classes for adults, beginner to degree level groups
- English language trainer – English International, Lyon
- Business english modules for groups and individual classes, all levels
Customer relations manager « large accounts »
Telstra UK Limited
01.1999 - 01.2000
- Invoicing, monthly reports, telephone contact and visits to customer site, resolution of technical or service issues
Customer Service team manager
Interglobe Telecoms plc
01.1999 - 01.2000
- Planning management, staff training in resolution of technical problems and customer service, performance reports and analysis
Education
Cambridge / RSA CELTA (B) - Teacher of English as a Foreign Language
01.2001
B.A. - Humanities Degree – French And English
01.1998
Skills
- Translation of documents from French to English
- English language teaching
- Customer relations management
- Customer service
- Relational skills
- Office skills
- Billing support
- Medical office management
- Clinical support
- Healthcare billing
Languages
French
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Timeline
Medical Secretary
Wilson Medical
05.2018 - 09.2022
Copywriter/ Translator
Cybercité
01.2009 - 01.2017
Customer relations manager « large accounts »
Telstra UK Limited
01.1999 - 01.2000
Customer Service team manager
Interglobe Telecoms plc
01.1999 - 01.2000
Cambridge / RSA CELTA (B) - Teacher of English as a Foreign Language
B.A. - Humanities Degree – French And English
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