Fernando Bonilla Cerdas
Saint Louis
Summary
Dynamic and results-oriented professional with a proven track record at 3M in enhancing accounts receivable processes and resolving billing disputes. Excelled in policy development and customer relationship management, showcasing exceptional communication and problem-solving skills. Demonstrated ability to improve financial reporting accuracy and customer satisfaction, making significant contributions to team success.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Analyst
3M
San José
04.2023 - 07.2024
- Ensured compliance with applicable laws, regulations, accounting standards, and internal controls related to accounts receivable processes.
- Investigated customer complaints regarding billing issues and resolved disputes promptly.
- Performed research into disputed invoices or payments as needed.
- Reviewed cases to determine appropriate action plans for resolving conflicts.
- Analyzed data related to disputes, such as settlement amounts and timeframes.
- Assisted in developing policies and procedures related to the handling of disputes.
- Created training materials for dispute resolution staff.
- Monitored progress of ongoing dispute resolutions cases.
Reporting Billing Analyst
CMG
San José
04.2021 - 04.2023
- Researched and resolved complex reconciliation issues in a timely manner.
- Managed accounts payable processes including invoice reconciliation, payment processing, vendor disputes resolution and collections activities.
- Demonstrated an understanding of store products and services through effective communication with customers.
- Maintained a high level of customer service through effective communication with customers.
- Resolved escalated customer complaints in a timely manner while maintaining excellent communication with customers.
- Managed accounts payable process including vendor setup, invoice entry, payment processing, and reconciliation.
Financial Coordinator
World Fuel Services
San José
08.2019 - 04.2021
- Investigated any discrepancies or errors in the invoice information provided by vendors.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Performed data entry into accounting system software to process payments.
- Maintained accurate records of all invoice transactions.
- Prepared monthly reports for management, detailing collection activities and status of accounts receivable.
- Researched customer disputes and provided resolution within specified time frames.
- Processed incoming payments in accordance with standard procedures.
- Handled escalated issues from customers regarding their accounts receivables in a professional manner.
Flight Attendant
Avianca Airlines
San José
08.2014 - 04.2019
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Dealt with mechanical and passenger emergencies according to standards.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Adhered to company policies regarding security measures and protocol at all times.
Education
Some College (No Degree) - Journalism
Universidad San Judas Tadeo
Costa RicaSkills
- Accounts receivable management
- Billing dispute resolution
- Invoice reconciliation
- Data analysis
- Policy development
- Financial reporting
- Customer relationship management
- Credit management
- Problem solving
- Conflict resolution
- Attention to detail
- Effective communication
- Team collaboration
- Exceptional collaboration skills
- Flexible and adaptable
- Multitasking Abilities
- Dispute resolution
- Payment processing
- Emergency response
- Customer service
- Work prioritization
- Clear communication
- Decision-making
Affiliations
- Singing
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Accounts Receivable Analyst
3M
04.2023 - 07.2024
Reporting Billing Analyst
CMG
04.2021 - 04.2023
Financial Coordinator
World Fuel Services
08.2019 - 04.2021
Flight Attendant
Avianca Airlines
08.2014 - 04.2019
Some College (No Degree) - Journalism
Universidad San Judas Tadeo
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