Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ferenc Szabó

Ferenc Szabó

Székesfehérvár

Summary

Dedicated and skilled System Support Specialist with 5 years of experience at Kyndryl (formerly IBM). Proven expertise in providing L1 and L2 support, incident handling, and infrastructure analysis. Currently pursuing a Bachelor's degree in IT Engineering, with an expected completion date in 2025. Seeking new challenges and opportunities to contribute to a dynamic team.

Overview

5
5
years of professional experience

Work History

L2 Infrastructure Specialist

Kyndryl
Székesfehérvár/Portsmouth
07.2021 - Current
  • Analyzed systems, troubleshot issues, and resolved incidents for a critical financial client.
  • Conducted health checks on applications and executed bash scripts and SQL queries.
  • Educated team members during an international assignment in the United Kingdom.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Provided in-person and remote IT support for all company-wide locations.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Monitored system performance to ensure availability of services to authorized users.
  • Resolved escalated tickets from internal clients regarding connectivity or application issues impacting end-users productivity.

L1 Support Specialist

Kyndryl
Székesfehérvár
10.2018 - 06.2021
  • Handled incidents, monitored systems, managed tickets, and liaised with clients and other teams.
  • Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
  • Provided technical support to customers via phone and email.

Education

Bachelor of Science - IT Engineer

University of Dunaújváros
Dunaújváros
01-2025

AWS Cloud Practitioner
12-2023

Skills

JOB REALTED SKILLS

  • Unix/Linux System administration
  • Troubleshooting
  • Basic Python programming
  • Basic C# programming
  • Basic SQL
  • Monitoring
  • Incident handling
  • Ticketing
  • IBM MQ
  • AWS Cloud
  • RedHat Linux
  • CentOS Linux

SOFT SKILLS

  • Excellent Communication
  • Strong Team Player
  • "Can-Do" Attitude
  • Quick Learner

Websites

Timeline

L2 Infrastructure Specialist

Kyndryl
07.2021 - Current

L1 Support Specialist

Kyndryl
10.2018 - 06.2021

Bachelor of Science - IT Engineer

University of Dunaújváros

AWS Cloud Practitioner

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Ferenc Szabó