Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fedaa Jaber

Madinaty B10

Summary

Seasoned HR and Administrative Professional with 17+ years of experience in payroll management, employee affairs, and financial collections with a proven track record at Palestine Islamic Bank, adept at enhancing employee relations and implementing performance management systems. Known for fostering teamwork and collaboration, I excel in payroll administration and problem-solving, driving organizational success through strategic workforce planning and effective feedback delivery.

Overview

18
18
years of professional experience

Work History

Dir. of Cont. Ed. & Community Outreach

University of Palestine
12.2019 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed and organized training programs to enhance student skills and scientific conferences.
  • Planned cross-disciplinary activities and coordinated with external institutions.
  • Oversaw the center’s financial and administrative records.

HR Manager

University of Palestine
05.2015 - 12.2019
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Utilized specialized accounting and HR software.

Collections Support Supervisor

Palestinian Telecommunications Company
07.2011 - 04.2015
  • Performance Management: Established clear expectations for the support team, improving accountability and delivering measurable results.
  • Customer Feedback Analysis: Reviewed customer feedback to detect trends, address common issues, and recommend product enhancements.
  • Knowledge Management: Implemented a centralized system for easy access to resources, boosting team efficiency.
  • Financial Coordination: Managed legacy debts, prepared contractor distributions, and worked with a collections system.
  • Deposit Handling: Coordinated financial deposits, ensuring accurate and timely processing.

HR Manager

Palestine Islamic Bank
09.2005 - 04.2011
  • HR & Payroll Administration:


Processed payroll and maintained employee records with high accuracy and confidentiality.

Served on hiring teams and tracked attendance/discipline through digital systems.

Oversaw payroll operations, ensuring error-free and secure processing.


  • Performance & Employee Relations:


Developed performance management programs with coaching and feedback systems.


Mediated workplace conflicts, fostering a positive and productive environment.

Education

Associate of Applied Science - Libary Science & Information Management

The Islamic University of Gaza
Palestine-Gaza
09-2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • HR policies and procedures
  • New employee orientation
  • HR processes
  • Retention strategies
  • Payroll administration
  • Team management
  • Feedback delivery
  • Task delegation
  • Office administration
  • Microsoft Office (Word, Excel)
  • Inter-institutional coordination
  • drafting official correspondence

Languages

English
Elementary (A2)
Arabic
Bilingual or Proficient (C2)

Timeline

Dir. of Cont. Ed. & Community Outreach

University of Palestine
12.2019 - 10.2023

HR Manager

University of Palestine
05.2015 - 12.2019

Collections Support Supervisor

Palestinian Telecommunications Company
07.2011 - 04.2015

HR Manager

Palestine Islamic Bank
09.2005 - 04.2011

Associate of Applied Science - Libary Science & Information Management

The Islamic University of Gaza
Fedaa Jaber