Summary
Overview
Work History
Timeline
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Ecaterina Jitnicova

Ecaterina Jitnicova

Bottle service,Waitress,Hostes

Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 10years experience serving in high volume atmospheres, while maintaining a positive attitude and great sense of enthusiasm during peak hours. I speak 6 languages

such as Russian English French Romanian Serbian Greek. My phone number +33605669695

Overview

12
12
years of professional experience

Work History

Hostess Manager, PR, Bottle service

Medusa
Cannes, France
05.2021 - 09.2024
  • Leveraged technology and social media to better reach and communicate with guests.
  • Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Analyzed customer feedback to identify areas for improvement, leading to targeted enhancements in service and ambiance.
  • Enhanced operational efficiency by developing policy manual for hostess team, standardizing procedures and expectations.
  • Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Oversaw maintenance of restaurant's front-of-house equipment, ensuring optimal functionality and presentation.
  • Streamlined bottle service process by effectively coordinating with bar staff and management, ensuring timely delivery of orders.
  • Enhanced customer experience by providing personalized bottle service and maintaining a high standard of professionalism.
  • Enhanced customer experience by providing personalized bottle service and attentive care to VIP guests.

PR Manager

Rakan beach
Mikonos, Greece
05.2018 - 09.2020
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Served beverages, breads and butter and replenished items as necessary.
  • Provided friendly and attentive service.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Assertively upsold alcoholic beverages, appetizers and desserts.

VIP service Bottles service

TAO Downtown
New york, USA
07.2017 - 09.2018
  • Greeted guests in a timely and professional manner.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Poured drinks using standard pour according to specifications.
  • Managed strict beverage control to minimize waste.
  • Ensured liquor was secured at the end of shifts.
  • Processed orders on a computerized Point of Sale system.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

VIP Bottle Service Waitress

Set Nightclu,Mocai night club, Story night club,
Miami, Florida
10.2012 - 08.2017
  • Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.
  • Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.
  • Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots as.
  • Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
  • Skillfully promoted items on bottle list, while assertively up selling menu items
  • Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the establishment and menu products.
  • Quickly recorded transactions in Micros system to deliver prompt service
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly, attentive, genuine service while establishing a rapport with guests.
  • Assisted co-workers whenever possible.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Timeline

Hostess Manager, PR, Bottle service

Medusa
05.2021 - 09.2024

PR Manager

Rakan beach
05.2018 - 09.2020

VIP service Bottles service

TAO Downtown
07.2017 - 09.2018

VIP Bottle Service Waitress

Set Nightclu,Mocai night club, Story night club,
10.2012 - 08.2017

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Ecaterina JitnicovaBottle service,Waitress,Hostes