Fatima-Ezzahra AMALOU

Management of the migration plan from "Proximis" to "SFCC" and complete overhaul of the site's architecture. Conducting and preparing workshops to gather business requirements, closely monitoring UX/UI design to ensure compliance with the Salesforce SFRA architecture and legal accessibility requirements:

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Tracking KPIs and SLA's
• Validating functional specifications (FSD) on Confluence.
• Monitoring UX/UI design to ensure compatibility with SFRA and accessibility laws and regulations.
• Monitoring and prioritizing backlog (JIRA): WSJF methods.
• Tracking sprints and project milestones.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Poker Planning sessions for the development team.
• Acting as an interface between the client and the development team.
• Preparing, conducting, and reporting on business requirement workshops.
• Monitoring the Salesforce SRA process.
• Following AGILE methodologies: daily meetings, weekly COMOPs, PI reviews, COPIL.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Participating actively in the UAT phase (Tests/Test scenarios/Go/No Go meetings).
• Managing change Management : training key users.
• Monitoring the deployment process and release management.

Led the complete overhaul of the project on SFRA SFCC, focusing on design and functionality improvements. As a facilitator and organizer of workshops to gather business requirements, I ensured close monitoring of UX/UI design to guarantee their compliance with SFRA. My role included:

• Leading business requirement workshops.
• Validating functional specifications (FSD)
• Monitoring UX/UI design to ensure compatibility with SFRA and accessibility laws and regulations.
• Monitoring and prioritizing the backlog (JIRA) using agility.
• Tracking sprints and project milestones.
• Acting as an interface between the client and the development team.
• Preparing, conducting, and reporting on business requirement workshops.
• Following AGILE methodologies: daily meetings, weekly COMOPs, PI reviews, COPIL.
• Participating actively in the UAT phase (tests/test scenarios/Go/No Go meetings).
• Managing change: Key users training.
• Monitoring deployment and warranty phase.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Managed resources allocation and monitored staffing to provide optimal coverage on my ongoing projects.
• Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
• Collected, calculated and reported statistical data to inform senior management through reporting.

• Managing the migration from "Magneto" to "SFRA SFCC" and a complete overhaul of the site's architecture with both B2B and B2C dimensions. Conducting and preparing workshops to gather business requirements, closely monitoring UX/UI design to ensure compliance with SFRA:
• Writing functional specifications (FSD) on Confluence.
• Monitoring UX/UI design to ensure compatibility with SFRA.
• Monitoring and prioritizing the backlog (JIRA).
• Tracking sprints and project milestones.
• Acting as an interface between the client and the development team.
• Co-preparing, conducting, and reporting on business requirement workshops.
• Monitoring the Salesforce SRA process.
• Following AGILE methodologies: daily meetings, weekly COMOPs, PI reviews, COPIL.
• Overseeing the UAT phase (tests/test scenarios/Go/No Go meetings).
• Monitoring deployment and warranty phase.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Analyzed customer feedback to identify areas for improvement.
• Oversaw entire product deployments from vision and creation to rollout and delivery.

Leading the transformation of the SFRA SFCC project, with a particular focus on optimizing design and functionalities. As the initiator and coordinator of workshops dedicated to collecting business requirements, I took on the responsibility of:

• Planning and preparing workflow schedules, delegating tasks for team members.
• Monitoring UX/UI design to ensure compatibility with SFRA.
• Monitoring and prioritizing the backlog (JIRA) using RICE methods.
• Tracking sprints and project milestones.
• Acting as an interface between the client and the development team.
• Preparing, conducting, and reporting on business requirement workshops.
• Following AGILE methodologies: daily meetings, weekly COMOPs, COPIL.
• Managing change: Key user trainings.
• Implemented training processes for newly hired employees.
• Monitoring deployments and warranty phase.

• Managing the creation of a site on SFRA SFCC and the complete construction of the site. I have supported software development teams by defining clear requirements and effectively communicating them to technical teams by:
• Writing functional specifications (FSD) on Confluence.
• Monitoring UX/UI design to ensure compatibility with SFRA and accessibility laws and regulations.
• Monitoring and prioritizing the backlog (JIRA) using ICE methods.
• Tracking sprints and project milestones.
• Co-facilitating Poker Planning sessions for the development team.
• Acting as an interface between the client and the development team.
• Preparing, conducting, and reporting on business requirement workshops.
• Monitoring the Salesforce SRA process (planning, etc.).
• Following AGILE methodologies: daily meetings, weekly COMOPs, PI reviews, COPIL.
• Overseeing the UAT phase (tests/test scenarios/Go/No Go meetings).
• Monitoring deployment and warranty phase.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.

Gathering client requirements, aligning business processes, assisting in solution design, testing, and delivering the solution:

• Writing technical and functional specifications.
• Managing a complex multi-user approval process.
• Migrating from Sharepoint to Salesforce.
• Connecting Pardot with Salesforce Sales cloud.
• Created comprehensive user guides and provided support, helping users navigate the complexities of the Salesforce platform efficiently.
• Solved complex business problems through effective requirement gathering and gap analysis techniques.
• Managed end-to-end project delivery, from requirements gathering to post-deployment support.

Gathering client requirements, assisting in solution design, testing, and delivering the solution:

• Writing technical and functional specifications.
• Configuring portals.
• Monitoring the backlog (JIRA).
• Tracking sprints and project milestones.
• Transformed customer service experience by designing tailored case management workflows that expedited issue resolution times.
• Troubleshot issues effectively, providing prompt resolution to maintain smooth operations in a fast-paced environment.
• Ensured data integrity by enforcing strict validation rules and maintaining clean data practices.
• Championed best practices in change management processes to minimize disruption during system updates or modifications.