Overview
Work History
Education
Languages
Personal Information
Hobbies
Timeline
Generic

Fanny Fontanay

Concord

Overview

5
5
years of professional experience

Work History

Corporate Travel Agent

VOYAGES E.LECLERC
04.2023 - 06.2024
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Set up flights, hotels, and ground transportation for individuals and groups.
  • Daily number counting
  • Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Followed up with customers to increase customer service with travel plans.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Updated and maintained customer databases to increase customer retention.

Work-study Production Assistance

BEACHCOMBER TOURS
09.2022 - 02.2023
  • Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
  • Supported team members and clients by providing timely and accurate information on the status of reproduction requests.
  • Supported overall office operations by assisting with additional tasks or special projects as needed, demonstrating flexibility and adaptability within the role.
  • Collaborated effectively with team members to ensure seamless coordination on complex projects requiring multiple steps or inputs from various sources.
  • Documented finished work to keep supervisors informed of production activities.
  • Writing product descriptions (destinations, hotels...)
  • Assist two production managers in dealing with different destinations and also negotiate contracts with the various providers.

Hospital Housekeeper

MEDICOP
08.2021 - 08.2022


  • Preparation and storage of the household cart.
  • Clean rooms and bathrooms.
  • Serve breakfast in room.
  • Help with breakfast.


Internship Student

PLANETE PRODUCTION
01.2022 - 02.2022
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
  • Prepared project presentations and reports to assist senior staff.
  • Gathered, organized and input information into digital database.
  • Market research of competitors.
  • Writing of organized trip (USA, TANZANIA...)


Internship Student

AILLEURS VOYAGES
05.2021 - 06.2021
  • Management of customers data bases.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments.
  • Watching of sales techniques
  • Setting up the display


Order Picker and Cashier

E.LECLERC SUPERMARKET
07.2020 - 03.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocking on store shelves.
  • Placement of products in the shelves.
  • Shelf storage
  • Handling of pallet trucks.

Order Picker

E.LECLERC SUPERMARKET
03.2020 - 06.2020
  • Order picking.
  • Restocking to prevent accidents and enable others to easily pass.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Transported merchandise pallets to move in warehouse.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Performed proper lifting and handling techniques to maintain safe working environment.


Cashier

CARREFOUR MARKET
07.2019 - 08.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocking on store shelves.

Education

Bachelor Spécialisé Travel - Tourism And Travel Management

ESCAET
Aix-en-Provence, France
07-2023

Brevet Technicien Supérieur - Tourisme

TEZENAS DU MONTCEL
Saint-Etienne, France
07-2022

High School Diploma -

LYCEE ALBERT CAMUS
Firminy, France
07-2019

Languages

Anglais
Intermediate (B1)

Personal Information

  • Age: 23
  • Date of Birth: 05/06/01
  • Nationality: Française

Hobbies

Running 

Reading 

Travels

Timeline

Corporate Travel Agent

VOYAGES E.LECLERC
04.2023 - 06.2024

Work-study Production Assistance

BEACHCOMBER TOURS
09.2022 - 02.2023

Internship Student

PLANETE PRODUCTION
01.2022 - 02.2022

Hospital Housekeeper

MEDICOP
08.2021 - 08.2022

Internship Student

AILLEURS VOYAGES
05.2021 - 06.2021

Order Picker and Cashier

E.LECLERC SUPERMARKET
07.2020 - 03.2021

Order Picker

E.LECLERC SUPERMARKET
03.2020 - 06.2020

Cashier

CARREFOUR MARKET
07.2019 - 08.2019

Bachelor Spécialisé Travel - Tourism And Travel Management

ESCAET

Brevet Technicien Supérieur - Tourisme

TEZENAS DU MONTCEL

High School Diploma -

LYCEE ALBERT CAMUS

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