Fanny Ba

• Coordinated all HR projects related to the store strategy, people transformation and coaching alignment: such as people plan (Store 1.5 transformation) / All Employee Engagement Survey/ Talent assessment/ Annual reviews Individual Development Plan/ Goal setting skills management upgrade
• Managed the global training plan/team : defined training needs of current athletes/managers, drawn up training plan, and organized Onboardings.
• Defined the annual planning required to achieve financial targets & identifying possible breaches
• Worked on simplifying the recruitment process and the necessary support materials

• Introduced the team to store/floor expectations & targets
• Lead several global trainings: Service & Consumers satisfaction, Business review, Action Plan creation
• Engage the team on the Nike's Purpose (values), DE&I, Make Sport A Daily Habit, Sustainability, Nike Community Ambassador (Kids oriented)
• Restructuring the team to create a productive & safer environment
• Conduct brainstorming session around Store productivity that leads to coherent action plans
• Co-work with Brand, Allocation & Merch teams to define the adjustments to make on store products assortment
• Drive Operational store assessment
• Inventory Store lead
• Train and conduct Goal settings , Annual reviews & development plan

• Coworked on Global retail employees back to business training program plan after the pandemic
• Introduced the team to store/floor expectations & targets
• Led several global trainings: Digital, Feedbacks, LP, People development, Service trainings
• Coached and develop managers on RH, ER, and administrative tools to facilitate their daily basis actions
• Helped developing awareness on the DE&I - Store Champion
• Restructured the team to create a productive & safer environment
• Maintained a constant Product Life Cycle monitoring with our partners
• Connected with different stake holders to maximize benefits on actions taken
• Worked on solids rituals for safety and operational standards
• In charged of 20% of the Store Business - +40% vs LY

• Member of the Executive Store Committee
• Coworked on the Store Strategy creation
• Team restructuring and managed workload costs
• Conducts Managers annual interviews and defined salaries increases
• Set collective & individual Goals
• Coached and trained managers on communication standards and feedbacks
• Analyzed cross-functional departments activities
• Participate to Company Consumer Relations Seminars to create territory actions
• Enhanced the store team to Digital importance awareness and members value

• In charged of 40% du CA Global B to C
• Collected & analyzed all service's Data (consumers services metrics, costs, sales reports)
• Hired, coached & provide training to managers and agents
• Established daily /weekly briefings for Managers
• Defined all agents’ financial commissions
• Create Global Service Targets to match the Company Vision
• Monitored and improved phone handling & method of payment procedures
• Handled system abnormalities & Customer’s complaints service
• Coworked on member financials rewards programs

World showcase West cultural program :

• Supervised and coordinated sales merchandises areas in Epcot
• Oversaw and Managed retail operations
• Enhanced all Disney's Basics to optimize team member actions and conduct a larger sales revenue - +45% vs forecast: on a created event
• Proceed register audits daily
• Provided leadership motivation and coaching for Cast member development
• Hosted pre-shifts meetings
• Motivated the sales through Merchantainment & key partnerships
• Analyzed the revenue metrics and price points
• Considered Guest comments through surveys - and take actions
• Approved schedule changes, analyzing the area workload
• Conducted Safety walks