FAITH SONIA ZAKARI
Valbonne / Sophia Antipolis
Summary
Dynamic IT professional specializing in cybersecurity and digital systems, with practical experience in cybersecurity training and data analysis. Holds an MSc in Smart Educational Technology, focusing on enhancing learning through innovative technology solutions. Recognized for exceptional communication, analytical thinking, and adaptability across technical and creative domains, with a proven track record of efficiently managing customer inquiries in fast-paced environments. Committed to leveraging these skills to enhance team performance and elevate customer satisfaction while fostering continuous learning and professional growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Double Sans
03.2025 - Current
- Providing customer support and handling service-related inquiries.
- Managing communication and ensuring customer satisfaction.
- Documented customer interactions in CRM system for accurate record-keeping.
- Assisted customers with product selection and order processing to enhance satisfaction.
- Collaborated with team members to improve workflow efficiency and service quality.
Junior Data Analyst (Trainee)
Cyber Nectar Systems
08.2023 - 12.2024
- Assisted in data collection and analysis to support security operations.
- Maintained and updated datasets used in cybersecurity reporting.
- Supported the development of dashboards and visual reports.
- Worked with senior analysts to improve data processes.
Digital Planner & Implementation Executive
(Arhke & Co. Ltd.)
11.2022 - 12.2024
- Planned, executed, and optimized digital marketing campaigns across multiple platforms.
- Managed website content, social media platforms, and SEO activities.
- Oversaw influencer marketing, email campaigns, and analytics reporting.
- Collaborated with creative teams on content strategy and online branding.
Graphics Designer
French Radio Listeners Club of Nigeria
03.2023 - 12.2023
- Created promotional materials, branding assets, and visual communication designs.
- Used design software to produce layouts, illustrations, and identity materials.
- Managed publicity materials to support organizational outreach.
Education
MSc - Smart Educational Technology
Université Côte d'Azur
France12.2025
BSc - Computer Science and Informatics
Federal University Otuoke
Nigeria08-2021
Skills
- Cybersecurity training and awareness
- Data analysis and reporting
- Digital planning and content strategy
- Graphic design (Adobe Creative Suite, Canva)
- Data entry
- Customer relations
- Administrative support
- Customer relationship management (CRM)
LANGUAGES
English – Full Proficiency
French – Elementary Proficiency
Italian – Elementary Proficiency
Timeline
Customer Service Representative
Double Sans
03.2025 - Current
Junior Data Analyst (Trainee)
Cyber Nectar Systems
08.2023 - 12.2024
Graphics Designer
French Radio Listeners Club of Nigeria
03.2023 - 12.2023
Digital Planner & Implementation Executive
(Arhke & Co. Ltd.)
11.2022 - 12.2024
MSc - Smart Educational Technology
Université Côte d'Azur
BSc - Computer Science and Informatics
Federal University Otuoke