Faith Phiri
The Orchards, Pretoria
Summary
A driven, motivated lady who is passionate about PR and Customer Service/Administration.
Reliable, time conscious and a hard worker and team player
Experienced in fast paced customer service environment
A Public Relations graduate, looking for an opportunity to grow in the professional working environment
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Tracker Connect (Nissan SA Sub-Contractor)
06.2021 - Current
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Contributed to the company's highest quarterly customer satisfaction rate
- Consistently earned “above average” or “excellent” on-call quality evaluations.
- Train and assist entry-level customer service officers
- Liaise with Nissan S.A dealerships on logged customer complaint cases
- Assist with logging customer complaints cases on the case management system
Volunteer Coordinator
Women Inspired Non Profit
01.2019 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Event planning (Seminars and Conferences)
- Planning and implementing campaigns
- Liaise/Communicate with sponsors, brands and guest speakers
- Admin
Customer Service Representative
Merchants SA (Mercedes B Sub-Contractor)
02.2020 - 03.2021
• Day to Day communication with customers
• Follow up and resolve customer complaint cases
• Liaise with Mercedes Benz dealerships on logged customer complaint cases
• Assist with logging customer complaints cases on the case management system
• Liaise with internal maintenance and warranty division on logged cases
• Prepare weekly report on progress made on customer complaint cases assigned to me
• Admin Work
Education
Diploma - Public Relations
Rosebank College
Pretoria Central05-2020
High School Diploma -
Vootrekker Hoogte High School
Thaba Tshwane, Pretoria12-2010
Skills
- Communication
- MS Office
- Phone etiquette
- Attention to detail
- Customer Support
- Call Center Operations
- Administrative Support
- Complaint resolution
- Computer Proficiency
Certifications and Licenses
- Diploma in Public Relations 2020
Profession Relevant Skills
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
- Proven ability to multitask
- Proficient understanding of Microsoft Word, Excel and Access.
- Passionate about promoting lasting customer satisfaction.
- Capable of entering data while remaining online with a customer.
- Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
- Able to plan and successfully implement events and campaigns
- Ability to build and maintain relationships with stakeholders
- Strong verbal and written communication skills
Languages
English
Advanced (C1)
Xitsonga
Advanced (C1)
Hobbies and Interests
Although I enjoy my professional career, one of my most favorite thing to do is participating in community development programs and do volunteer work.
In addition, I appreciate quality time with loved ones (friends and family) and also have a keen interest in writing.
In my spare time, I enjoy cooking and trying out new recipes in my kitchen.
Additional Information
References:
Name : Sibongile Mkhatshwa
Organization : Tracker Connect
Position : Supervisor
E-mail Address : sibongilemk@nissan.co.za
Contact Number : +27 (81) 322 1451 (C), +27 (12) 529 6000 (T)
Name : Dineo Mashako
Organization : Merchants
Position : Direct Manager
E-mail Address : dineo.mashaku@daimler.com
Contact Number : +27 (82) 964 5462 (C), +27 (12) 677 1760 (T)
Timeline
Customer Service Officer
Tracker Connect (Nissan SA Sub-Contractor)
06.2021 - Current
Customer Service Representative
Merchants SA (Mercedes B Sub-Contractor)
02.2020 - 03.2021
Volunteer Coordinator
Women Inspired Non Profit
01.2019 - Current
Diploma - Public Relations
Rosebank College
High School Diploma -
Vootrekker Hoogte High School
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