FAHD TAKTAK
Brussels
Summary
I'am fexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, responsible and hard working person. I am a mature team worker with nice sense of humor and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Overview
7
7
years of professional experience
Work History
Hotel Night Manager
Citadines Sainte-Catherine
Brussels
05.2023 - Current
- Prepares final reports of daily revenue summaries
- Attend to special service request including securing of guest valuables in safety deposit boxes
- Promote repeat business by offering to take future reservation upon check-out and providing recommendations for alternate NHG Products
- Provide the highest quality of service to the customer at all times
- Maintain responsibility and accountability for the hotel property and the safety of guests; and have authority for the hotel operations while on duty
- Communicate with incoming shift by logging pertinent information in the front office log, Complete Daily Revenue Report during each shift.
Guest Relations Officer
Sweet Inn
Brussels
01.2023 - 05.2023
- Daily contact with guests - Personalized 5 stars experience service - Housekeeping Supervision - Handled customer complaints with empathy and composure. - Answered calls, responded to emails, and spoke with clients face-to-face.
Front Office Specialist
Holiday Inn express Grand Place
Brussels
04.2022 - 11.2022
- Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. -Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.
Quality Assurance Analyst
Tripadvisor
Remote
03.2021 - 03.2022
- Monitor calls of front line staff team leaders and trainers - Give feedback and coach staff - Participate in calibration calls and conduct RTR - Bottom quartile management (the least performance agent is our focus) - Identify gaps in process (proactivity highlight any new vulnerability in the process/system) - Assess the competence gaps - Share trends based on quality monitoring (reporting) - Add value to client business
Customer Service Representative
Cartrawler
Dublin
01.2019 - 03.2021
- Dealing with customer queries and escalating complaints by phone, chats and emails for their car hire reservation. -Treating cases related to cancellation and modification and also sales. -Supporting all French and English speakers customers around the globe for their car rental.
Customer Service Representative
Expedia
Remote
01.2018 - 12.2018
- Dealing with customer queries and complaints. - Providing advice about visas or passports - Selling holidays and insurance packages - Treating cases related to cancellation and modification by phone - Supported French, Belgian and Swiss customers to understand requirements and provide exceptional travel experience
French Teacher
Reach Out Academy
Cairo
10.2017 - 02.2018
- Helped students develop important learning skills and good study habits useful in trade school or college education. - Facilitated cultural literacy in students by organising lesson plans focused on different Francophone-speaking countries. -Taught French classes to students from A1 to C2 through both traditional lecture and interactive learning techniques. - Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing.
Front Office Receptionist
Barcelo Hotel
Cairo
01.2017 - 12.2017
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Confirmed relevant guest information and payment methods to prevent fraud
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Kept accounts in balance and ran daily reports to verify totals
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Quality Evaluator -
Concentrix University
01.2021
Hotel and Travel management -
Vagatop
01.2016
Skills
- Teamwork
- Sales
- Public speaking
- Handling conflict
- Mentoring
- Office administration
- Problem Solving
- Front Office
- Hospitality Industry
- Opera
- Customer Service
- Guest relations expertise
- Security awareness
Personal Information
Date of Birth: 09/08/98
Hobbies : Travel and Swimming
References
- Max Bodin, Operation Manager at Sweet Inn Brussels, maxbsweetinn.com
- Anna Kostanyan, Hotel General Manager at Holiday inn express, anna.kostanyanhiexbrussels.com
Timeline
Hotel Night Manager
Citadines Sainte-Catherine
05.2023 - Current
Guest Relations Officer
Sweet Inn
01.2023 - 05.2023
Front Office Specialist
Holiday Inn express Grand Place
04.2022 - 11.2022
Quality Assurance Analyst
Tripadvisor
03.2021 - 03.2022
Customer Service Representative
Cartrawler
01.2019 - 03.2021
Customer Service Representative
Expedia
01.2018 - 12.2018
French Teacher
Reach Out Academy
10.2017 - 02.2018
Front Office Receptionist
Barcelo Hotel
01.2017 - 12.2017
Quality Evaluator -
Concentrix University
Hotel and Travel management -
Vagatop
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