Fadia KOUKA

• Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
• Taught courses under guidance of senior instructors.
• Encouraged small groups to discuss topics and explore concepts through hands-on activities.
• Developed materials for classroom teachers to support instruction, lab work or in-class activities.

• Achieved 80 calls/day and 7 leads/weak quotas
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Implemented innovative business development strategies to increase customer base and expand market share.
• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Attended monthly sales meetings and quarterly sales trainings.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

In the Care department, I have experience of attending Child in Need meeting, Child Protection Conferences, Pre-Proceedings meetings, Notice of Intention to Issue meetings and Looked After Children Reviews at Social Services. Liaison with Social Services and other various professionals such as drug testing experts, mental health professionals and counsel.

Source potential candidates through online channels (e.g. social platforms and professional networks)
•Plan interview and selection procedures, including screening calls, first round interview calls, assessments, and interview prep.
•Design job descriptions and interview questions that reflect each position’s requirements
•Meeting client deadlines and expectations and maintaining good relationships with clients

• Liaising with internal departments to determine recruitment needs.
• Determining selection criteria, hiring profiles, and job requirements for vacant positions.
• Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms, as well as print media, posters, and flyers, when required.
• Worked closely with candidates, consultant and other HR professionals to support the hiring needs
  Drove end to end recruitment processes and providing excellent candidate and hiring manager experience throughout
  Managing internal and external relationships to ensure smooth running of recruitment processes including providing supporting, guidance and advice through the process
  Expected to consistently adhere to demanding Service Level Agreements while working in a fast paced environment with strict deadlines

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to students, handled concerns quickly and escalated major issues to supervisor.