Fabrice Alcide
Evry Courcouronnes
Profil professionnel
Results-driven Operations Manager experienced in leading daily operations, field service activities, and technical projects within window and door repair and installation industry. Achieved operational efficiency by coordinating repair processes, supervising field teams, and ensuring high safety and quality standards. Combined management responsibilities with technical expertise while leveraging extensive experience in marketing, sales strategy, and business development.
Vue d'ensemble
2
2
Languages
13
13
years of professional experience
Expérience
Operations Manager
DF Pro France
Paris
05.2023 - Current
- Manage day to day operations.
- oversee daily operations and ensure repair and maintenance work is being done according to the company policies, standards and agreed timelines.
- Coordinated teams, workload, priorities, and site activities to optimize productivity and meet deadlines.
- Identified opportunities to improve operational processes, including scheduling, inventory management, and overall service efficiency.
- plan and manage weekly schedules, coordinating customer appointments, service calls, repair interventions and ongoing projects to maximize productivity
- prioritized emergency and urgent repair requests, making quick operational decisions and reallocating resources to maintain continuity and customer satisfaction.
- Managed inventory of parts and tools, ensuring availability for all repair tasks.
- conduct or coordinate technical diagnostics and assessments to determine the cause of the problem; the materials required and the scope of work.
- Provided training to new technicians on repair procedures and company policies to enhance operational effectiveness.
- Handled customer complaints and operational issues, identifying practical solutions while ensuring high customer service standards.
- maintain accurate records of service calls repairs, maintenance activities, work completed and customer interventions to ensure proper traceability.
- work closely with commercial and administrative teams to ensure effective communication between customers technicians and management
- demonstrate leadership by managing projects from initial planning and technical assessment through execution and final delivery
Production Team Leader & qualified carpenter
Multi Way Contractor
Mauritius
01.2018 - 09.2022
- Shaped or cut materials to proper measurements using hand tools, machines or power saws.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Measured, cut, and installed staircase spindles.
- Examined buildings and project specifications to determine measurements.
- Conducted inspections, diagnosed problems, and made adjustments to ensure projects met specifications.
- Prioritized work, keeping carpentry jobs on task and within budget.
- Installed cabinets, base cabinets and crown molding.
- Performed various carpentry duties, including both rough and finish carpentry.
- Used band, circular and compound miter saws.
- Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
- Mentored newly hired employees on machine operations and trained on safety procedures, enhancing workplace safety.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Led team of 15 in achieving quarterly sales targets, surpassing goals through effective collaboration.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
Senior Marketing and Sales Manager
way forward
Mauritius
02.2015 - 01.2018
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
- Coached, developed and motivated team to achieve revenue goals.
- Hired and motivated high-performing sales team.
- Supported sales team members to drive growth and development.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Managed creation of marketing materials, collateral and sales support tools.
- Worked with management team to oversee and monitor marketing strategy.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Resolved customer complaints regarding sales and service.
- Motivated and mentored employees to increase knowledge, skills and career potential within company.
Marketing Agent
Way forward
Mauritius
06.2013 - 01.2015
- Adapted marketing strategies to changing market conditions and customer preferences, maintaining competitive edge.
- Implemented marketing campaigns and strategies by interacting with consumers.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Led workshops and training sessions for sales and marketing teams on product features and market trends.
- Negotiated contracts with vendors and service providers to support marketing activities within budget constraints.
- Attended meetings and studied material to remain current on promotion techniques and service benefits.
- Maintained a comprehensive marketing calendar, ensuring timely execution of campaigns and events.
- Developed customer satisfaction surveys to gather feedback and inform product development and marketing strategies.
- Increased sales by providing detailed product information to customers. by providing relevant product information.
- Distributed promotional information and incentives determined by marketing managers.
Formation
CAP (professional qualification) - Wood trade
MITD
Mauritius Jan 2011 - Nov 2012
Compétences
- Incident management
- Performance reporting
- Safety compliance
- Performance monitoring
- Operational strategy
- Production
- Assignment delegation
- Communication enhancement
- Business strategy
- Maintenance planning
- Staff training
- Implementation planning
- Multi-site operations
- Employee motivation
- Operations monitoring
- Process improvement
- Customer service
- Client relationships
- Team leadership
- Staff management
- Decision-making
Language
French
NATIVE LANGUAGE
English
Intermediate
Chronologie
Operations Manager
DF Pro France
05.2023 - Current
Production Team Leader & qualified carpenter
Multi Way Contractor
01.2018 - 09.2022
Senior Marketing and Sales Manager
way forward
02.2015 - 01.2018
Marketing Agent
Way forward
06.2013 - 01.2015
CAP (professional qualification) - Wood trade
MITD
Jan 2011 - Nov 2012