Fabienne BASSO

• Manage a team of Cabin Crew Members (CCM) and Senior CCM, ensuring adherence to Zimex policies and regulatory standards.
• Preserve high standards of discipline and motivation among CCM.
• Maintain exceptional passenger experiences and safety through oversight of pre-flight briefings, in-flight service, and emergency procedures.
• Handle complex in-flight situations, including medical cases and unruly passengers, with professionalism and efficiency.
• Control, supervise, monitor, and implement the Cabin Safety Procedure Manual and the Uniform Regulation, ensuring proper application by the CCM.
• Recruit CCM.
• Provide a high standard of service as the sole CCM on board an ATR45, including the organization and management of catering.
• Flight experience: Line, VIP, Charters, Ad-hoc, Military, Deportees, Professional Sports Teams.

CABIN CREW INSTRUCTOR, EXAMINER, AND AUDITOR for Cabin Instructors:

• Provide ground and line instruction and supervise Line Checks.
• Develop and oversee safety training programs for CCM, including initial, conversion, and recurrent training sessions.
• Ensure training programs meet regulatory requirements and industry standards, including FAA and EASA guidelines.
• Collaborate with the Federal Office of Civil Aviation (FOCA) during audits.

• Ensured passenger safety and compliance with aviation regulations, on board A319 and A320.
• Delivered EasyJet’s standard of customer service.
• Assisted with boarding, in-flight service, and disembarkation, ensuring passengers’ comfort and needs were met.
• Managed cabin cleanliness and responded effectively to any in-flight situations.

Additionally to the duties and responsibilities listed for my position by Zimex:

• Receptionist Support
• Flight Operations Department Assistant & Human Resources Assistant (2009–2010): Supported the Flight Operations Department (FOD) and Human Resources (HR) teams in all administrative tasks.
• Provided a high standard of service onboard an ATR42 (as the sole CCM on board) and an ATR72 (as Senior Cabin Crew Member), ensuring the catering met passengers' requirements in terms of both quantity and quality.

• Greeted and assisted customers in selecting the right vehicle for their needs.
• Managed reservations, modifications, and cancellations accurately, operating rental management software.
• Ensured vehicles were prepared and inspected before and after each rental.
• Provided information on rental terms, pricing, and additional services.
• Handled payments, deposits, and refunds efficiently.
• Resolved customer complaints and ensured satisfaction.
• Promoted additional products and services, such as insurance or extra equipment.

Temporary job

• Greeted and seated guests, ensuring a welcoming and friendly atmosphere.
• Took orders accurately and relayed them to the kitchen staff.
• Served food and beverages promptly and professionally.
• Provided detailed information on menu items and accommodated special requests.
• Handled payments and processed transactions efficiently.
• Maintained cleanliness and organization of tables and dining areas.
• Addressed customer inquiries and resolved complaints to ensure satisfaction.

Temporary job

Assistant to the CEO as a German translator for the launch of a new French pastry product in Germany.

• Ensured passenger comfort, safety and compliance with aviation regulations, on board MD80, ARJ 85/100, SAAB 340/2000 (single and multi crew aircrafts), first as CCM and after eleven months, as Senior CCM.
• Delivered high-quality in-flight service, including catering and duty-free sales.
• Assisted passengers during boarding, flight, and disembarkation.
• Managed any in-flight situations, such as medical cases or unruly passengers.

As SENIOR CCM:

• Supervised and supported junior CCM.
• Led pre-flight briefings and assigned crew responsibilities.
• Monitored compliance with safety protocols and service standards.
• Liaised with ground staff and flight crew to ensure operational efficiency.
• Resolved passenger complaints and ensured customer satisfaction.