Fabien NOËL

• Operational Efficiency: Reduced time spent on manual analysis tasks by 40–50% through the implementation of AI and No-Code tools.
• Project Management: Coordinated end-to-end integration projects from planning through execution, ensuring alignment with client expectations and organizational objectives.
• Strategic Leadership: Partnered with C-level decision-makers (CEO, CFO, Operations Managers) in the HVAC and electrical engineering sectors to define functional specifications (PRDs) and track product roadmaps.
• Financial Recovery & Workflow: Recovered €100,000 in overdue invoices within 6 months in collaboration with Finance/AP stakeholders by integrating ERP, Cash-Flow, and Cash Back solutions and optimizing the client collection workflow.

• Client Retention & Account Management : Achieved 100% client retention on strategic banking and insurance accounts (BPCE, Abeille, Citya, La Forêt) as the primary point of contact, by running regular steering committees and business/product workshops with C-level stakeholders (COO, PMO, sector experts).
• Risk Management & Mitigation : Anticipated client risk signals before escalation and maintained a high retention rate across a multi-sector portfolio (banking, insurance, healthcare, real estate, automotive) by implementing Corrective Action Plans (CAPs) tracked in committee.
• Deployment & Revenue Growth : Reduced go-live timelines and improved recurring revenue by achieving deployment targets on compliance-critical (fraud) accounts, leveraging tailored client workshops to maximize product adoption.

• Improved service quality and issue resolution, measured by 100% client satisfaction via personalized data reporting, by implementing internal procedures and advanced API data integration.
• Led and industrialized complex project rollouts involving 20 to 60 maintenance contractors on a single project (ORPEA > 300 sites, INVIVO RETAIL, CD91, INSERM, RATP Maintenance), measured by a 3-month reduction in go-live timelines for large-scale rollouts.
• 100% client retention in the maintenance sector, by structuring recruitment, training and staff supervision.

• International Portfolio Growth : Developed and expanded the key account portfolio across Europe and Latin America (Adient, GM, JCI) by leading internal training workshops to successfully roll out recommended changes.
• Organizational Transformation : Implemented comprehensive transformation projects designed to drive operational efficiency and seamlessly support organizational change at client companies.

• Partner Network & Revenue Growth : Accelerated software and training services revenue by structuring indirect distribution (cross-sell/upsell/training) and local go-to-market strategies across a network of partner accounting firms in Spain.
• Market Expansion & Sales Leadership : Drove the commercial development of the Spanish market by building a lasting partner network, overseeing direct and indirect sales, and managing local product adaptation.

3-month bootcamp specialized in business process automation through No-Code development and AI, including hands-on No-Code automation projects.