Eva Brunel

• Managing product pushes and optimising stock during sales periods, in order to maximise sales and avoid stock-outs
• Ensuring a high level of customer service, guaranteeing a pleasant experience for every customer
• Octobre product advice and expertise (sizing, cuts, etc.) to help customers make informed choices
• Monitoring and analysing various KPIs, in particular the NPS, to assess and improve customer satisfaction
• Working closely with the team to achieve sales targets and maintain high standards of service
• In charge of the smooth launch of ‘Petit sézane’. Working closely with the product design and marketing team.

• Taking part in 2 editions of the tournament

• Company Overview: Charity shop: resale of donated books/CDs/DVDs
• 1- "French literature" sales optimization missions: Development from A to Z of a project to optimise sales of French and foreign-language books
• Creation of an event day to promote the french books shelf
• This included the development of a flyer, a merchandising stage, sales price estimates and management of the event on the day
• 2- Team Management / Store Management
• 3- Evaluation of resale prices
• Charity shop: resale of donated books/CDs/DVDs

• Fish area

1- Customer service

2- Advisor

3- Preparation of orders

• Cash desk service: 4 months

1- Customer service

2- Payment management