Estrella Ximena Cruz Ramirez
Digital Business Bachelor
Mexico City
Summary
Organized and results-oriented professional with experience in product management, client service, and academic event coordination. Skilled in project planning, communication, and stakeholder support, with a strong background in managing processes and providing effective administrative solutions.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Product Manager
EXEL DEL NORTE
12.2024 - 06.2025
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Customer Service Representative
Tech Mahindra Business Services
06.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled high-pressure situations with professionalism, resolving conflicts effectively.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Event Planning Intern
Instituto Politécnico Nacional
08.2023 - 07.2024
- Execute venue selection by evaluating capacity, location, and amenities to ensure successful events.
- Managed social media accounts during events, fostering real-time engagement and interaction with attendees.
- Assisted in creating promotional materials that effectively communicated event details and attracted target audiences.
Education
BBA - Digital Business
Instituto Politécnico Nacional
Mexico City, Mexico 04.2001 -
Skills
Innovative product strategy
Certification
Formación en neuromarketing aplicado
Timeline
Product Manager
EXEL DEL NORTE
12.2024 - 06.2025
Customer Service Representative
Tech Mahindra Business Services
06.2024 - 11.2024
Event Planning Intern
Instituto Politécnico Nacional
08.2023 - 07.2024
Formación en neuromarketing aplicado
09-2021
BBA - Digital Business
Instituto Politécnico Nacional
04.2001 -
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