Erika Avila
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Monogram Systems
Carson
03.2010 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Replied to customer emails courteously and professionally..
- Responded to customer requests for warranty status, estimated completion dates, and advised when their parts would be completed.
- Processed updates to the customer in an excel spreadsheet.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service/Sales Representative
Salsbury Industries
Los Angeles
03.2009 - 12.2009
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Customer Service Representative
Heeger Inc
Commerce
09.2004 - 01.2006
- Took orders in person and over the phone.
- Generated new leads for sales through telephone and via email.
- Quoted customers on products for what their needs were.
- Assisted customers with updates on out of stock items.
Customer Service/Salesperson
Salsbury Industries
Los Angeles
06.1996 - 05.2002
- Increased sales by upselling merchandise.
- Developed new customer prospects through a referral list.
- Quoted customers on what their needs were.
- Provided customer support via email and through the telephone.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Education
Associate of Arts - General Studies
East Los Angeles College
Monterey Park06.1996
Skills
- Strong organizational skills
- Data entry
- Detailed oriented
- Customer service
- Time management
- Adaptability
- Credit Card Payment Processing
- Senior Leadership Support
- Active Listening
- Lotus Notes
Timeline
Customer Service Representative
Monogram Systems
03.2010 - Current
Customer Service/Sales Representative
Salsbury Industries
03.2009 - 12.2009
Customer Service Representative
Heeger Inc
09.2004 - 01.2006
Customer Service/Salesperson
Salsbury Industries
06.1996 - 05.2002
Associate of Arts - General Studies
East Los Angeles College
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