Enola Le Goff
Brampton
Summary
Open and positive communicator with calm and level-headed approach to managing incoming needs and meeting special challenges.
Always maximizing customer satisfaction through quality servicing.
I am looking to join your company in order to share with you my detail-oriented, my ability to handle challenging work and to learn new concepts quickly.
I remain at your disposal for any interview.
Overview
4
4
years of professional experience
Work History
Sales Agent
Let's Get Moving
Etobicoke
09.2023 - 09.2024
- Negotiated contracts with customers to secure sales deals.
- Identified opportunities for cross-selling additional products and services.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Offered product and service consultations and employed upselling techniques.
- Offered coupons and special deals to increase customer spending.
- Identified customer needs by asking questions and advising on best solutions.
- Coached new employees on best practices for closing deals quickly and efficiently.
Bilingual Customer Service Representative
EMSEE LABORATORIES
Markham
08.2023 - 09.2024
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Displayed patience and understanding when dealing with difficult situations.
- Provided language translation services for customer service inquiries
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Promptly responded to inquiries and requests from prospective customers.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
Supplier/Buyer Specialist
SAFRAN SEATS
St. Crépin
08.2022 - 08.2023
- Participated in supplier calls to define component deliveries, meeting scheduled production dates.
- Monitored supplier performance to ensure timely delivery of products in accordance with quality standard
- Collaborated with other departments to improve efficiency in the supply chain process.
- Setting up risk assessment meetings, taking notes, and following up on action items
- Supervising the work of 3 of my coworkers
- Anticipated the risk of rupture
- Analyzed market trends, pricing and product availability to identify best suppliers for materials.
- Negotiated contracts with suppliers for optimal terms, conditions, pricing, transportation
- Tracked product and supply inventories and reported findings to supervisors.
Logistic Assistant
SAFRAN SEATS
St. Crépin
01.2021 - 08.2022
- Customs documentations
- Maintained records of all incoming and outgoing shipments including tracking numbers, weights, costs.
- Created detailed documentation of logistics processes for use by other departments within the organization.
- Oversaw loading and unloading activities at warehouses ensuring safety protocols were followed at all times.
- Prepared inventory for shipment by attaching tags and labels.
- Invoicing
- Monitored inventory levels and collaborated with vendors to ensure timely delivery of goods.
Sales Representative Assistant Manager
IDEAL DISPLAY
North York
04.2020 - 01.2021
- Responding to requests, identifying opportunities to add value, and maintaining excellent interpersonal relationships
- Coordinated meetings between internal staff members and external suppliers and clients as required.
- Followed up on payments from clients through phone calls or emails.
- Assisted in the preparation of commercial contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Maintained a database of potential customers for targeted marketing campaigns.
- Conducted market research to identify new business opportunities and trends in the industry.
- Developed promotional materials such as brochures, flyers, presentations. to support marketing efforts.
- Assisted in creating pricing strategies based on competitive analysis and market conditions.
- Communication with customers and suppliers in English and French.
Education
BTEC Higher National Diploma - International Trade And Business Development
PRIVATE SCHOOL BURY-SUP
Margency, France04.2023
Economic and Social, DEC -
LYCÉE CONDORCET
06.2020
Skills
- French fluency
- Problem-solving
- B2B Service
- High-quality customer service
- Strong verbal and writing communication
- Merchandise purchasing
- Continuous process improvements
- Contract Negotiation
- Budgeting
- Pricing structures
- Problem-Solving
- Decision-Making
- Analytical Thinking
- Sales Promotion
- Closing deals
- Sales Presentations
Timeline
Sales Agent
Let's Get Moving
09.2023 - 09.2024
Bilingual Customer Service Representative
EMSEE LABORATORIES
08.2023 - 09.2024
Supplier/Buyer Specialist
SAFRAN SEATS
08.2022 - 08.2023
Logistic Assistant
SAFRAN SEATS
01.2021 - 08.2022
Sales Representative Assistant Manager
IDEAL DISPLAY
04.2020 - 01.2021
BTEC Higher National Diploma - International Trade And Business Development
PRIVATE SCHOOL BURY-SUP
Economic and Social, DEC -
LYCÉE CONDORCET
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