Emrah Özdemir
Financial Consultant And Tourism Agency Manager
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at SEA SAIL LTD. ŞTİ. by leveraging exceptional relationship-building skills and strategic planning. Skilled in account development and data analytics, adept at driving revenue growth and achieving sales targets. Excelled in fostering client relationships and executing targeted marketing campaigns, contributing to a significant increase in customer engagement.
Overview
10
10
years of professional experience
Work History
Account Manager
SEA SAİL LTD.ŞTİ.
05.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed and implemented strategies to increase client retention.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Improved overall team productivity by implementing best practices in organization and time management.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Identified key entry points to enhance market penetration and maximize returns.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consulted with businesses to supply accurate product and service information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Generated advertising brochure for vendor use.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
İBRAHİM ŞAHAN SMM
İBRAHİM ŞAHAN
06.2014 - 12.2021
- Enhanced company reputation by responding promptly and professionally to user comments and inquiries.
- Leveraged analytics tools to monitor campaign performance, making necessary adjustments for continued success.
- Developed effective social media strategies tailored to each platform for optimal results.
- Successfully managed budget allocations for paid advertising campaigns, optimizing ROI over time.
Education
MBA -
ANADOLU ÜNİVERSİTESİ
Turcey, France 04.2001 -
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Client Relationship Management
Business Development
Client Relationship Building
Account Servicing
Sales Analysis
Sales Development
Data Analytics
Customer Relationships
Relationship Building
Project Management
Documentation And Reporting
Goals and performance
Revenue Generation
Database Management
Vendor Relations
Relationship building and management
Account servicing skills
Lead Generation
Customer Satisfaction
Goal-Oriented
Strategic Planning
Market forecasting
Customer Needs Assessment
Client Relations
Team Training
Schedule Management
Sales Reporting
Business development and planning
Report Writing
Lead Development
Contract Negotiation
Account verification
Internal Auditing
Order Processing
Upselling
Complaint Management
Revenue Growth
Tax Preparation
Marketing
Converting leads
Invoice balancing
Opportunities Identification
Client meetings
Management collaboration
Vendor Management
Campaign execution
Customer training
Lead prospecting
Business process optimization
Issue Resolution
Product Training
Coordinating paperwork
Overcoming Objections
Administrative Oversight
Prioritizing workflows
Forecasting abilities
Account oversight
Client rapport
Cross-Functional Collaboration
Staff Management
Performance Tracking
Operations
Goal Setting
Needs analysis
Sales Forecasting
Client acquisition
Systems and software expertise
Customer rapport
Strategic Account Planning
Cost reviewing
Data-driven decision-making
Timeline
Account Manager
SEA SAİL LTD.ŞTİ.
05.2022 - Current
İBRAHİM ŞAHAN SMM
İBRAHİM ŞAHAN
06.2014 - 12.2021
MBA -
ANADOLU ÜNİVERSİTESİ
04.2001 -