Summary
Overview
Work History
Education
Skills
Travel Language Programs
Affiliations
Timeline
Generic
Emmanuelle Quemener

Emmanuelle Quemener

Cairns

Summary

Dynamic hospitality professional with extensive experience in customer management, spanning roles from Hotel Receptionist to Restaurant Manager. Proven track record in enhancing customer satisfaction and optimizing operational efficiency. Fluent in English and French, demonstrating strong attention to detail and a consistently positive demeanor.

Overview

7
7
years of professional experience

Work History

Labourer

Tecside
Brisbane
04.2025 - 05.2025
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.

Cleaning / Housekeeping

HPS, Hostel
Gold Coast
02.2025 - 04.2025
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.

Front Of House

Sal's Authentic New York Pizza
Sydney
01.2025 - 01.2025
  • Handled customer reception efficiently, ensuring accurate orders.
  • Kitchen assistant
  • Ensuring smooth service and maintaining a positive guest experience.

Restaurant Manager

Club Med
Alpe d'Huez
04.2024 - 09.2024
  • Held dual roles of Head Waitress and later Restaurant Manager at Club Med's Gourmet Lounge.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Supervised runners for optimal team performance.
  • Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Head Waitress

Pronzo Trattoria & Bar
Toulouse
01.2022 - 01.2023
  • Haid Waitress in a busy Italian restaurant-bar and fine grocery.
  • Handled section of up to 100 covers.
  • Presented menus and answered questions regarding items.
  • Ensured that all guests were greeted promptly and seated in a timely fashion.
  • Performed cashier duties such as taking payments and issuing change accurately.
  • Stocked service areas with supplies during slow periods.

Event & Animation Coordinator

Yeah Hostel
Barcelona
05.2021 - 10.2021
  • Managed event budgets, ensuring all events were delivered within financial constraints.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Conferred with management to discuss and resolve participant complaints.

Hotel Receptionist

Grand Hôtel Champs-Élysées
Paris
01.2020 - 12.2020
  • Input and confirmed reservations for guests.
  • Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
  • Provided excellent customer service to all guests by responding promptly to their requests or concerns.
  • Computed bills, collected payments and made change for guests.
  • Scheduled appointments for spa treatments or other services requested by guests.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Upgraded rooms for VIP customers as requested.

Hostess & Waitress

Jungle Beach
Cap D'Agde
01.2018 - 12.2019
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Presented food and beverages to guests at tables.
  • Created attractive dessert trays for catering events.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
  • Created marketing plans and campaigns to promote the venue's services online or offline.

Education

Master Degree - Marketing and Event

IAE Orléans
Orléans
09-2020

Bachelor Degree - Tourism and sports leisure

Université Paris-Est Marne La Vallée
Paris
09-2018

Advanced Diploma - Communication

Lycée Gregor Mendel
Vincennes
07-2017

First year of Bachelor Degree - Foreign Languages

Sorbonne Nouvelle Paris III
Paris
07-2015

Skills

  • RSA
  • Personnel management
  • Guest relations management
  • Guest service coordination
  • Cash handling
  • Front desk management
  • Serving expertise
  • Bar service preparation
  • Food preparation
  • Scheduling
  • Meeting coordination
  • Office administration
  • Social media management
  • Organization skills
  • Team collaboration
  • Reliability and punctuality

Travel Language Programs

  • Madrid
  • Milan
  • Washington DC
  • Malta

Affiliations

  • Surf
  • Volley
  • Nature
  • Travel
  • Books
  • Photography
  • Guitare / Mixing / Music

Timeline

Labourer

Tecside
04.2025 - 05.2025

Cleaning / Housekeeping

HPS, Hostel
02.2025 - 04.2025

Front Of House

Sal's Authentic New York Pizza
01.2025 - 01.2025

Restaurant Manager

Club Med
04.2024 - 09.2024

Head Waitress

Pronzo Trattoria & Bar
01.2022 - 01.2023

Event & Animation Coordinator

Yeah Hostel
05.2021 - 10.2021

Hotel Receptionist

Grand Hôtel Champs-Élysées
01.2020 - 12.2020

Hostess & Waitress

Jungle Beach
01.2018 - 12.2019

Master Degree - Marketing and Event

IAE Orléans

Bachelor Degree - Tourism and sports leisure

Université Paris-Est Marne La Vallée

Advanced Diploma - Communication

Lycée Gregor Mendel

First year of Bachelor Degree - Foreign Languages

Sorbonne Nouvelle Paris III

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Emmanuelle Quemener