Emmanuela T.A.

A benchmark company for ecological transformation with $23.8 billion market capitalization

• Strategically managing Veolia's first ever customer-centricity and sales approach transformation program across 30+ international Business units with over €18M impact
• Drove continuous improvement of the program, engaged data-driven insights and facilitated the development and implementation of an improved version with increased customer satisfaction
• Facilitated 10+ impact assessment and growth ambition engagements with C-levels across different global zones.

• Worked with 20+ stakeholders to define and implement sales efficiency solution in alignment with specific business growth ambition
• Successfully developed and implemented a feedback loop system, analyzed data for informed long and short-term strategies, leading to increased satisfaction and NPS score from 64 to 74
• Monitored and measured program impact on sales growth across 30+ business units globally.

A headline project sized over $3 billion within a cross-functional multinational teams

• Delivered daily data analysis, translated into actionable insights, and reports for informed C-level decision-making process
• Maintained strong control framework through tracking, KPI monitoring, early identification of performance gap and risk and close-out action development
• Built and maintained strong relationships with internal and external project stakeholders, thus facilitated timely project delivery.