Vue d'ensemble
Expérience
Formation
Compétences
Personnalisé
Chronologie
Generic
Emmanuel VARIN

Emmanuel VARIN

Senior Manager IT
Bertrange

Vue d'ensemble

2007
2007
years of professional experience
1996
1996
years of post-secondary education

Expérience

IT RelationShips Manager

RBC I&TS
  • Gestion d'une équipe, incluant le recrutement, la formation, l'encadrement du personnel, ainsi que l'organisation des tâches et du planning.
  • Coordination de l'activité de l'équipe au quotidien, gestion du planning et distribution des tâches.
  • Management d'une équipe de [Nombre] personnes.

Senior Manager IT

RBC Investor & Treasury Services
Luxembourg
01.2007 - Actuel
  • Présentation de l'entreprise: Global Technology Services
  • Team Leader - IS4F Service Level Manager & Service Delivery Manager (6 years) Managed Team of 4 people
  • Project Manager on the implementation of the SLA (Service Level Agreement) with IS4F (RBC I&TS Infrastructure Services Provider)
  • Definition and Implementation of SLAs (100 KPI including 20 with financial impacts) with IS4F
  • Monthly follow-up, management of SLA breaches, management of financial impacts, follow-up of action plans (SLAs in place cover all services provided by IS4F: Help Desk, Services Requests, Incident Management, Problem Management, Change Management; Capacity Management; Continuity/Disaster Management, Availability, Performance, Projects Delivery, Security, Audits, etc.)
  • Management of IS4F relationships, Management of the IS4F SLA, escalations
  • Team Leader - Service Level Manager & Demand Manager (2 years)
  • Management of RBC I&TS Internal Application's SLA (Service Level Agreement)
  • Management of Internal RBC I&TS SLA between Business and IT owners (more than 150 applications)
  • Management of differences between Business requirements and IT capabilities of the IT through SIP (Service Improvement Plan) - Regular monitoring of SIP
  • Management of the SLA with external providers: Weekly relationships with DTS-Dexia Technologies Services (RBC I&TS Infrastructure's supplier)
  • Implementation of SLAs with subcontractors (Multifonds, AIM, QUARTAL, etc.)
  • Demand Management for IT Service Delivery
  • Management (centralization, prioritization, estimation of impacts and workloads) of requests, projects, Clients requests, Application's Rolling Plan, Technical Roadmap, Audits, RBC I&TS Subsidiaries
  • Impacts analysis for non functional requirements (NFR) on existing Services
  • Definition, writing and implementation of Quality Indicators for Continuity Management, Service Level Management and Demand Management
  • In charge of ITIL v3 Training for RBC I&TS IT
  • Continuity Manager (2 years)
  • Management of Continuity / Disaster Recovery Plan
  • Preparation of Disaster Recovery Plan (DRP), tests with IT, Business, Subsidiaries, DTS
  • Follow-up of DRP tests, follow-up of improvement actions detected during tests
  • Reporting IT, Business, Risk Management, External Clients
  • Quality Manager (2 years)
  • CMMi - Development best practices
  • Deployment of CMMi Level 2 processes within the Bank, regular process audits
  • Member of the audit team for CMMi Level 2 Certification
  • ITIL - Service Delivery/Management best Practices
  • Review of existing processes, internal audits according to OS 27000, implementation and monitoring of corrective actions for continuous improvement
  • Global Technology Services

Expert ITIL

Sfeir
01.2003 - 01.2007
  • Présentation de l'entreprise: SSII Luxembourg – 4 years mission at Luxembourg Stock Exchange
  • Implementation of the ITIL V2 framework
  • Awareness, presentation of ITIL concepts to IT staff and to all users
  • Implementation of the ITIL V2 Process, training of IT Staff and Process Manager, implementation of monthly reporting
  • Quality expert - ISO 9000
  • Implementation of the ISO 9000 Quality Management System
  • Definition of the Quality repository, Implementation of Processes, Regular process audits Reporting to the Management Board of the Stock Exchange
  • Quality Director for Sfeir company
  • Creation of the 'Best Practices IT' department, study of the Luxembourg market, recruitment of employees, customer pre-sales, support for business proposals
  • Internal Auditor for Sfeir Group (250 people), Audits of SFEIR Paris, certified ISO 9000 in 2003
  • SSII Luxembourg – 4 years mission at Luxembourg Stock Exchange

Manager and technical manager of the 'Network & System' department

BK Consulting
01.2001 - 01.2003
  • Présentation de l'entreprise: SSII Luxembourg
  • Implementation of the 'Network & System' department (including recruitment, management of consultants)
  • Management of the internal computing of the company
  • On mission at BCEE – Project Leader
  • Audit of the Testing team, EURO 2002 project leader
  • SSII Luxembourg

IT Consultant - Unix/MVS/Oracle System engineer

IMR
01.1999 - 01.2001
  • Présentation de l'entreprise: SSII Luxembourg
  • On mission at Clearstream – IT Consultant - Unix/MVS/Oracle System engineer
  • Management of test environments (creation, coordination, monitoring and production start-up of projects: EURO, AN2000, FRACTIONAL SHARE) on the Sun-Solaris, Oracle, TNG, MVS, CA7 platforms
  • Training, coaching and follow-up of English-speaking newcomers
  • Technical tests, functional tests on new developments: 'stress tests', 'crash tests', non regression testing
  • SSII Luxembourg

Mainframe System Engineer (MVS OS390)

AXA FRANCE ASSURANCE
01.1996 - 01.1999
  • Présentation de l'entreprise: France
  • System administrator of Inter.Pel, JES2, DFhsm, DFsms, Racf, ControlD, Netview products
  • Animation of internal training (operators, developers ...)
  • Active participation in semi-annual switching tests (DRP)
  • Project Manager Inter.Pel Flow Management
  • Project leader on the identification and standardisation of internal / external electronic data flows for Axa France Assurance following the AXA-UAP merger
  • France

Formation

Diplôme d'ingénieur - Option Automatic and IT

l'Ecole Supérieure d’Ingénieurs d’Annecy
Annecy

Compétences

  • IT Best Practices: ITIL
  • ISO 27000
  • CMMi
  • ISO 9000
  • Cobit
  • Open System: MVS (OS390-sysplex)
  • AS400
  • UNIX (SUN Solaris)
  • Microsoft NT/2000/XP
  • Network: X25
  • TCPIP
  • SNA
  • Data Base: Oracle (8i)
  • DB2
  • Access
  • Files Transfer Protocols: FTP
  • PESITHS
  • ETEBAC3
  • ETEBAC5
  • PEL
  • Relation client
  • Esprit d'équipe
  • Sens de l'organisation
  • PEL2
  • Programming language: SQL
  • C
  • C
  • Turbo Pascal
  • Assemblers (68000
  • Z80
  • 8085
  • 6809
  • MVS)
  • Security: FireWall Checkpoint
  • RACF
  • Travail en équipe

Personnalisé

Running (6 marathons), Squash, Tennis, Education of my children, Singing, Music, Reading, Motorcycle

Chronologie

Senior Manager IT

RBC Investor & Treasury Services
01.2007 - Actuel

Expert ITIL

Sfeir
01.2003 - 01.2007

Manager and technical manager of the 'Network & System' department

BK Consulting
01.2001 - 01.2003

IT Consultant - Unix/MVS/Oracle System engineer

IMR
01.1999 - 01.2001

Mainframe System Engineer (MVS OS390)

AXA FRANCE ASSURANCE
01.1996 - 01.1999

IT RelationShips Manager

RBC I&TS

Diplôme d'ingénieur - Option Automatic and IT

l'Ecole Supérieure d’Ingénieurs d’Annecy

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