Summary
Overview
Work History
Education
Skills
Personal Information
Certifications Trainings
Timeline
Generic
Emmanuel Takyi Oppong

Emmanuel Takyi Oppong

Dubai

Summary

Dedicated and enthusiastic guest services professional with 2+ years of experience in providing exceptional customer service and ensuring a welcoming experience for guests. Proven track record of managing guest inquiries, coordinating events, and maintaining accurate records. Skilled in communication, interpersonal, and organizational skills, with a strong attention to detail and ability to multitask.

Overview

4
4
years of professional experience

Work History

Guest Services Representative

Akroma Plaza Hotel
11.2016 - 10.2018
  • Greeted and assisted guests with their inquiries and needs, ensuring a welcoming and informative experience.
  • Managed guest reservations and maintained accurate records, updating information as needed.
  • Coordinated events and meetings, ensuring all arrangements were made to provide a seamless experience for guests.
  • Responded to guest complaints and escalated issues to the appropriate team members for resolution.
  • Achieved a 95% guest satisfaction rate through excellent customer service and attention to detail.

Customer Service Representative

No Fugazi Enterprise
10.2014 - 09.2016
  • Provided exceptional customer service to clients, responding to inquiries and needs ensuring a welcoming resolving issues in a timely and professional manner.
  • Maintained accurate records and updated information as Collaborated with internal teams to ensure customer needs were met and exceeded.
  • Collaborated with internal teams to ensure customer needs were met and exceeded.

Education

Certified Customer Service Excellence Expert -

Youview London University
United Kingdom

Certified Hospitality Expert - Tourism And Hospitality Management

Youview London University
United Kingdom

ACCA Diploma - Accounting and Business

Association Of Chartered Certified Accountants

Skills

  • Customer Service
  • Event Coordination
  • Guest Relations
  • Microsoft Office
  • Customer Relationship Management Software
  • Organizational Skills
  • Interpersonal Skills
  • Communication

Personal Information

  • Visa Expiry: 2027-06-15
  • Date of Birth: 1995-05-15
  • Gender: Male
  • Residence Permit: Resident
  • Visa Status: Resident

Certifications Trainings

  • Proficiency Level (C2) English, Testizer, Common European Framework of Reference for Languages (CEFR)
  • Information Technology for Business Success, hp LIFE Foundation, 2025-06-28
  • Artificial Intelligence for Beginners, hp LIFE Foundation, 2025-06-28
  • Business Email, hp LIFE Foundation, 2025-06-28
  • Effective Leadership and Communication, hp LIFE Foundation, 2025-06-29
  • Customer Service Essentials, Great Learning, 2025-07-23

Timeline

Guest Services Representative

Akroma Plaza Hotel
11.2016 - 10.2018

Customer Service Representative

No Fugazi Enterprise
10.2014 - 09.2016

ACCA Diploma - Accounting and Business

Association Of Chartered Certified Accountants

Certified Customer Service Excellence Expert -

Youview London University

Certified Hospitality Expert - Tourism And Hospitality Management

Youview London University
Emmanuel Takyi Oppong