Dedicated and enthusiastic guest services professional with 2+ years of experience in providing exceptional customer service and ensuring a welcoming experience for guests. Proven track record of managing guest inquiries, coordinating events, and maintaining accurate records. Skilled in communication, interpersonal, and organizational skills, with a strong attention to detail and ability to multitask.
Overview
4
4
years of professional experience
Work History
Guest Services Representative
Akroma Plaza Hotel
11.2016 - 10.2018
Greeted and assisted guests with their inquiries and needs, ensuring a welcoming and informative experience.
Managed guest reservations and maintained accurate records, updating information as needed.
Coordinated events and meetings, ensuring all arrangements were made to provide a seamless experience for guests.
Responded to guest complaints and escalated issues to the appropriate team members for resolution.
Achieved a 95% guest satisfaction rate through excellent customer service and attention to detail.
Customer Service Representative
No Fugazi Enterprise
10.2014 - 09.2016
Provided exceptional customer service to clients, responding to inquiries and needs ensuring a welcoming resolving issues in a timely and professional manner.
Maintained accurate records and updated information as Collaborated with internal teams to ensure customer needs were met and exceeded.
Collaborated with internal teams to ensure customer needs were met and exceeded.
Education
Certified Customer Service Excellence Expert -
Youview London University
United Kingdom
Certified Hospitality Expert - Tourism And Hospitality Management
Youview London University
United Kingdom
ACCA Diploma - Accounting and Business
Association Of Chartered Certified Accountants
Skills
Customer Service
Event Coordination
Guest Relations
Microsoft Office
Customer Relationship Management Software
Organizational Skills
Interpersonal Skills
Communication
Personal Information
Visa Expiry: 2027-06-15
Date of Birth: 1995-05-15
Gender: Male
Residence Permit: Resident
Visa Status: Resident
Certifications Trainings
Proficiency Level (C2) English, Testizer, Common European Framework of Reference for Languages (CEFR)
Information Technology for Business Success, hp LIFE Foundation, 2025-06-28
Artificial Intelligence for Beginners, hp LIFE Foundation, 2025-06-28
Business Email, hp LIFE Foundation, 2025-06-28
Effective Leadership and Communication, hp LIFE Foundation, 2025-06-29
Customer Service Essentials, Great Learning, 2025-07-23
Timeline
Guest Services Representative
Akroma Plaza Hotel
11.2016 - 10.2018
Customer Service Representative
No Fugazi Enterprise
10.2014 - 09.2016
ACCA Diploma - Accounting and Business
Association Of Chartered Certified Accountants
Certified Customer Service Excellence Expert -
Youview London University
Certified Hospitality Expert - Tourism And Hospitality Management
Conference and Banqueting Manager at The Gateway Hotel (formerly known as The Crowne Plaza Hotel)Conference and Banqueting Manager at The Gateway Hotel (formerly known as The Crowne Plaza Hotel)