Emmanuel Takyi Oppong
Dubai
Summary
Dedicated and enthusiastic guest services professional with 2+ years of experience in providing exceptional customer service and ensuring a welcoming experience for guests. Proven track record of managing guest inquiries, coordinating events, and maintaining accurate records. Skilled in communication, interpersonal, and organizational skills, with a strong attention to detail and ability to multitask.
Overview
4
4
years of professional experience
Work History
Guest Services Representative
Akroma Plaza Hotel
11.2016 - 10.2018
- Greeted and assisted guests with their inquiries and needs, ensuring a welcoming and informative experience.
- Managed guest reservations and maintained accurate records, updating information as needed.
- Coordinated events and meetings, ensuring all arrangements were made to provide a seamless experience for guests.
- Responded to guest complaints and escalated issues to the appropriate team members for resolution.
- Achieved a 95% guest satisfaction rate through excellent customer service and attention to detail.
Customer Service Representative
No Fugazi Enterprise
10.2014 - 09.2016
- Provided exceptional customer service to clients, responding to inquiries and needs ensuring a welcoming resolving issues in a timely and professional manner.
- Maintained accurate records and updated information as Collaborated with internal teams to ensure customer needs were met and exceeded.
- Collaborated with internal teams to ensure customer needs were met and exceeded.
Education
Certified Customer Service Excellence Expert -
Youview London University
United Kingdom Certified Hospitality Expert - Tourism And Hospitality Management
Youview London University
United Kingdom ACCA Diploma - Accounting and Business
Association Of Chartered Certified Accountants
Skills
- Customer Service
- Event Coordination
- Guest Relations
- Microsoft Office
- Customer Relationship Management Software
- Organizational Skills
- Interpersonal Skills
- Communication
Personal Information
- Visa Expiry: 2027-06-15
- Date of Birth: 1995-05-15
- Gender: Male
- Residence Permit: Resident
- Visa Status: Resident
Certifications Trainings
- Proficiency Level (C2) English, Testizer, Common European Framework of Reference for Languages (CEFR)
- Information Technology for Business Success, hp LIFE Foundation, 2025-06-28
- Artificial Intelligence for Beginners, hp LIFE Foundation, 2025-06-28
- Business Email, hp LIFE Foundation, 2025-06-28
- Effective Leadership and Communication, hp LIFE Foundation, 2025-06-29
- Customer Service Essentials, Great Learning, 2025-07-23
Timeline
Guest Services Representative
Akroma Plaza Hotel
11.2016 - 10.2018
Customer Service Representative
No Fugazi Enterprise
10.2014 - 09.2016
ACCA Diploma - Accounting and Business
Association Of Chartered Certified Accountants
Certified Customer Service Excellence Expert -
Youview London University
Certified Hospitality Expert - Tourism And Hospitality Management
Youview London University
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