Emma LHUMEAU

Work-Study Contract

• Welcoming and assisting an international and VIP clientele, ensuring a personalised guest experience.
• Managing check-ins/check-outs, reservations, and billing via the Protel PMS in a 39‑room boutique hotel.
• Coordinating between departments using DMbook to ensure smooth stays.
• Organising bespoke concierge services: restaurants, activities, private transfers.
• Participating in the implementation of the Guest Relations service within the hotel.
• Creating and deploying in-room amenities and packages for key events and periods (e.g., Paris Fashion Week, Valentine’s Day, special stays).
• Contributing to guest satisfaction, client loyalty, and service upselling.

Multifunctional Receptionist

• Worked across day and night reception duties in a 41‑room boutique hotel
• Assisted the housekeeping department: coordinating tasks and inspecting rooms.
• Managed and supervised spa, bar, and breakfast areas.
• Set up and oversaw breakfast service, coordinating with operational teams.
• Handled guest requests, provided tourist information, and delivered concierge services.