Emir Ben Yarou
airport ground agent
Champigny-sur-Marne
Profil professionnel
Airport Ground Agent with 9+ years of experience managing customers handling, check-in and gate operations, and ensuring safety compliance. Proactive and highly organized, consistently demonstrated excellence in customer service, turnaroud coordination and safety procedures. Collaboration in a dynamic team-driven environment is a force added to the taste for challenge.
Vue d'ensemble
14
14
years of professional experience
1
1
Certification
Expérience
Airport Ground Agent
Excellence Interim
Tremblay-en-France
2017.03 - Actuel
- Subcontractor for Air France, supporting for Delta Air Lines, Thaï Airways, Eva Air, Vietnam Airlines, Japan Airlines…
- Flight Manager and Primary Agent (Delta Air Lines): flight preparation review, execute assigned tasks, provide team briefing...
- Managed boarding and disembarkation operations, ensuring on-time performane and safety compliance.
- Checked travel documents and applied safety procedures.
Operations Agent
SA Warnings
La Varenne St Hilaire
2015.08 - 2016.12
- Oversees dispatch of delivery drivers.
- Operational and turnaround and coordination.
Manager/Delivery Driver
MB Transports
Champigny sur Marne
2002.10 - 2011.01
- Managed staff shifts and task assignments.
- Recruited, training aperate and supervise staff.
- Managed delivery and collect operations and provide customer service.
Formation
Airport Customer Service Agent Training - airport
Classes Affaires formation
Roissy-en -France 2016.11 - 2016.12
Transport Capacity Certification - transport logistic
IFRAC
Paris Pantin 2006.10 - 2006.11
Compétences
- Airport IT systems and ramp IT systems
- Coordination with airport services
- Proactive in emergency situations
- Conflict resolution
- Excellent interpersonal skills
- Fast learner
- Strong team player
Informations complémentaires
- Cooking
- Cinema
Certificats
- ALTEA CM Certification Modules 11.2.6.2 & 11.2.3.8 baggage handling and DGR9
- Transport Capacity Certification Logistics under 3.5 tons
Chronologie
Airport Ground Agent
Excellence Interim
2017.03 - Actuel
Airport Customer Service Agent Training - airport
Classes Affaires formation
2016.11 - 2016.12
Operations Agent
SA Warnings
2015.08 - 2016.12
Transport Capacity Certification - transport logistic
IFRAC
2006.10 - 2006.11
Manager/Delivery Driver
MB Transports
2002.10 - 2011.01