Emilia Turcanu
Bonneville
Summary
An exceptionally organized and friendly customer service agent with over 10 years of successful client-facing experience accumulated in various sectors such as banking, production, sales and hospitality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alpine Fleet
Geneve Aeroport
12.2023 - 04.2024
- Communication: Communicate regularly with drivers, carriers, and our call center.
- Inquiry Handling: Answered customer inquiries and provided accurate information regarding products and services.
- Upselling: Identified opportunities for upselling additional products or services based on customer needs.
- Operations Management: Manage delays of planes, carriers, and customers who miss connections.
Hotel Housekeeper
Hotelis
Geneva
07.2023 - Current
- Customer Inquiries: Professional response to customer inquiries.
- Room Preparation: Ensuring rooms are prepared to a 5-star standard.
- Team Communication: Constant communication with the team to ensure a top-performing activity.
Receptionist
Hotel Mercure
Blankenberge
05.2020 - 02.2023
- A perfect guest experience ensured: Efficient management of guest check-ins and check-outs, resulting in reduced waiting times and positive feedback from guests regarding the efficiency and friendliness of the front desk service.
- Effective Problem Solving: Successfully resolved guest issues and complaints while ensuring a positive experience.
- Maintained a Professional Manner: Maintaining a professional appearance, contributing to the hotel's positive reputation and brand image.
Sales Representative
H&M
Bruges
08.2015 - 03.2020
- Achieved Outstanding Customer Satisfaction: I have learned to maintain a high customer satisfaction rate through exceptional advisory services and active listening to customer needs.
- Improved Visual presentation: Each week I contributed to the matching and display of all outfits in such a way as to provide new fashion perspectives to customers resulting in high sales growth.
- Increased sales: Demonstrated a persuasive approach in fitting rooms that led to a 25% increase in conversion rate and increased overall sales revenue.
Inbound Stower
Amazon
Swansea
09.2014 - 06.2015
- Attention to Detail: Trained and proved a meticulous approach to stowing operations to maintain inventory accuracy and uphold Amazon's quality standards.
- Quality Control: Ensured and Maintain A high standard of accuracy and attention to detail during stowing operations, minimizing errors and discrepancies.
- Collaborative Teamwork: Work closely with fellow team members, coordinators, and supervisors to ensure seamless and efficient warehouse operations.
Senior Credit Officer
BNP Paribas Fortis
Bucharest
12.2010 - 07.2014
- Proven high performance customer service: Providing customers with guided assistance, direction and loan policies to ensure quality credit extension.
- Reduction of credit losses: opening of advantageous offers with low interest rates, led to a reduction in credit losses and improvement of the overall quality of the bank's loan portfolio.
- Mentoring Junior Credit Officers: Provided mentorship and training to Junior Credit Officers, resulting in an improved overall team performance.
Education
Sales Representative - Sales
EduKiwi School Romania Online
Romania 04-2024
B2 Level - French Language
SwitserLangues
Geneve 03-2024
Bachelor of Management Studies - Economy And Business Administration
Faculty of Economics And Business Administration
Romania 07.2010
Skills
- Excellent Customer-Facing Skills
- Time-Management and Multitasking
- Team Player
- IT Proficiency
- Adaptability
- Commited and Hardworking Attitude
Certification
- Ranked in the top 10 of the best sales employees, BNP Paribas Fortis Romania - 2013
- Certificate in the field of sales within the Sales Master course- 2024
Languages
Romanian
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Dutch
Upper Intermediate (B2)
B2
Affiliations
- I am passionate about communication, personal development, sales, reading, sports and music
References
References available upon request.
Timeline
Customer Service Representative
Alpine Fleet
12.2023 - 04.2024
Hotel Housekeeper
Hotelis
07.2023 - Current
Receptionist
Hotel Mercure
05.2020 - 02.2023
Sales Representative
H&M
08.2015 - 03.2020
Inbound Stower
Amazon
09.2014 - 06.2015
Senior Credit Officer
BNP Paribas Fortis
12.2010 - 07.2014
Sales Representative - Sales
EduKiwi School Romania Online
B2 Level - French Language
SwitserLangues
Bachelor of Management Studies - Economy And Business Administration
Faculty of Economics And Business Administration
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