Emeric Trossat

To enhance my management and interpersonal relationship skills, I acted as a Sales Assistant and Project Manager in a start-up that provides digital tools for the cultural and museum industry.

This experience was particularly enriching due to the context new to me: a North American, women-led company that comes from sales and design.

I established the company's data foundation from the ground up.

• Built comprehensive business intelligence tools and data products to support editorial, sales, finance, marketing, and monetization teams across the organization.
• Owned end-to-end data infrastructure management, ensuring scalable and reliable data operations.
• Managed the data science and GenAI project portfolio.
• Led a team of eight data specialists, fostering growth.

Key numbers:

• 1,000 monthly active dashboard users.
• 500 TB of data processed monthly.
  

Thrived in fast-paced and resource-constrained environments.

Acted as a Data Engineer expert in a digital and data agency :

• Supported business development as a pre-sales engineer.
• Recruited and managed junior data engineering consultants.

In a high-growth startup:

• I deployed the Self-Analytics service while managing the data infrastructure.
• I helped the company to better understand its customers by conducting advanced analyses.

I scaled customer service operations in a high-growth startup.

Customer service ranged from local operations to an international tiered support organization between France and Morocco, enabling team expansion from 3 to 20 agents during seasonal peaks.

I redesigned processes while leading the deployment of the Moroccan team.

I implemented multi-criteria decision analysis (MCDA) and uncertainty analysis methodologies for research scientists working on environmental and health risk management case studies