Ema Gáliková
Paris
Summary
My experience in customer service, including working as a barista in a busy bakery environment, has helped me develop strong communication skills and the ability to work efficiently under pressure. I am confident in handling cash transactions, preparing beverages to a high standard, and maintaining excellent hygiene and cleanliness in the workplace. Combined with my background in retail and long-term customer interaction, these experiences have prepared me well for a barista role that requires responsibility, speed, and teamwork.
Overview
3
3
Languages
1
1
Certification
2
2
years of professional experience
Work History
Barista & Customer Service Assistant
KRUH bakery
Bratislava, Slovakia
10.2024 - 09.2026
- Served customers and handled orders, fostering a welcoming and positive customer experience.
- Prepared high-quality coffee and beverages, ensuring exceptional presentation standards.
- Managed cash transactions while ensuring a clean and organised workspace.
- Worked efficiently in a fast-paced environment and as part of a team.
Customer Service & Sales Assistant
Yves Rocher
Bratislava, Slovakia
09.2024 - 09.2026
- Delivered personalised customer service, guiding clients to select beauty and skincare products that met their individual needs.
- Presented products and articulated benefits tailored to customer requirements, enhancing their shopping experience.
- Cultivated effective communication and sales skills, contributing to a positive retail environment.
English tutor
Edsmart
Malacky
04.2026 - 06.2026
- Tutored students across levels, from beginners to advanced, enhancing their understanding of English language concepts.
- Developed personalised lessons targeting grammar, vocabulary, and speaking skills to meet individual learning goals.
- Adapted teaching methods to individual learning needs and goals.
- Boosted students' confidence and communication skills in English through tailored support and encouragement.
Education
Lycée billingue - Science-oriented program
Gymnázium Metodova
Bratislava07-2023
Lycée -
Lycée Saint-Benoît
Angers07-2024
Economics - international track
Université Paris 1 Panthéon-Sorbonne
Paris, 75Skills
- Coffee preparation
- Equipment operation
- Food hygiene and safety
- Cash handling
- Fast-paced adaptability
- Time management
- Customer-focused approach
- Teamwork
- Strong communication skills
- Latte art
- Reliable responsibility
Certification
- DELF B2
- IELTS C1
Languages
English
Advanced
C1
Slovak
Proficient
C2
French
Upper Intermediate
B2
Interests
- sport
- books
- travelling and discovering new cultures
Timeline
English tutor
Edsmart
04.2026 - 06.2026
Barista & Customer Service Assistant
KRUH bakery
10.2024 - 09.2026
Customer Service & Sales Assistant
Yves Rocher
09.2024 - 09.2026
Lycée billingue - Science-oriented program
Gymnázium Metodova
Lycée -
Lycée Saint-Benoît
Economics - international track
Université Paris 1 Panthéon-Sorbonne