El mustapha Hanine
opole
Profil professionnel
Customer-focused professional with experience in customer service, insurance, content moderation, import-export operations, and e-commerce. Strong communication and problem-solving skills, with a Bachelor’s degree in Law and ongoing studies in Public Administration Management. Native Arabic speaker, fluent in English, and basic knowledge of French and Italian.
Vue d'ensemble
7
7
years of post-secondary education
2024
2024
years of professional experience
Expérience
Content Moderator
Majorel
2023.01 - 2023.04
- * Reviewed and moderated user-generated content on social media platforms.
* Ensured compliance with community guidelines and platform policies.
* Evaluated and removed inappropriate or harmful content.
* Monitored TikTok videos to maintain a safe online environment.
Customer Service & Insurance Renewal Agent
Liona Insurance
2022.03 - 2022.07
- * Contacted customers to renew expired car insurance policies.
* Followed up on outstanding payments and unpaid invoices.
* Provided customer support and policy information.
* Maintained accurate customer records and contract updates.
E-commerce Seller & Customer Support Specialist
Self-Employed
- * Managed online stores through eBay and Shopify platforms.
* Handled product listings, order processing, and shipment coordination.
* Communicated with customers and provided after-sales support.
* Resolved disputes, shipping issues, and customer complaints.
* Monitored orders and ensured customer satisfaction throughout the purchasing process
Formation
Bachelor’s Degree in Law - Law
Ibn Zohr University
2019.09 - 2022.06
High School Diploma - Literature and Humanities
Youssef Ben Tachfine High School
2018.09 - 2019.06
Bachelor’s Degree - business Management
Akademia Nauk Stosowanych WSZiA w Opole
2023.03 - Current
English Language Certificate (B2) - English Language Proficiency
LanguageCert
Compétences
- Content management
- Social media
- Assertiveness
- Teamwork
- Freelancer coordination
- MS office proficiency
- Video production and editing
- Customer service experience
- HR reporting
Language
Arabic
NATIVE LANGUAGE
English
Advanced
C1
French
Basic knowledge
Italian
Beginner
Chronologie
Bachelor’s Degree - business Management
Akademia Nauk Stosowanych WSZiA w Opole
2023.03 - Current
Content Moderator
Majorel
2023.01 - 2023.04
Customer Service & Insurance Renewal Agent
Liona Insurance
2022.03 - 2022.07
Bachelor’s Degree in Law - Law
Ibn Zohr University
2019.09 - 2022.06
High School Diploma - Literature and Humanities
Youssef Ben Tachfine High School
2018.09 - 2019.06
E-commerce Seller & Customer Support Specialist
Self-Employed
English Language Certificate (B2) - English Language Proficiency
LanguageCert