Elissar Nassereddine
Customer Solution Scientist
Boulogne Billancourt
Summary
Accomplished Customer Solution Scientist with a successful track record at Bionano, skilled in data operations and building strong customer relationships. Demonstrated expertise in customizing solutions to meet client needs, and resolving their problems. Passionate about rethinking business strategies to set customers up for lasting success and consistently delivering beyond expectations.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Solution Scientist - EMEA
Bionano
01.2022 - Current
- Led pre-sales discussions with customers to assess installation feasibility, analyze customer needs, and propose tailored software solutions.
- Collaborated with the Field Team (FAS), Market Development, and Marketing teams to enhance the local footprint by delivering comprehensive software training and supporting sales discussions, including contract negotiations.
- Leveraged my network to drive large-scale projects and strengthen stakeholder relationships, contributing to initiatives such as the ChroMaps project in France (APHP hospitals and other hospitals) and the Spanish network to expand collaborations.
- Presented software solutions and conducted customer training during workshops while gathering Voice of Customer (VoC) feedback to improve offerings.
- Resolved over 1,000 customer inquiries and complaints in SFDC by performing data analysis, troubleshooting analysis pipelines, explaining features, and advising on optimized workflows.
AI Developper Apprentice
Centre De Biologie Integrative
09.2019 - 09.2021
- Acquired, processed, and optimized large datasets using R scripting to support the development of a Deep Learning algorithm for predicting specific DNA structures.
- Evaluated and validated tool performance with advanced machine learning techniques, including Random Forest, to ensure accuracy and robustness.
- Conducted in-depth analysis of biological data through sophisticated statistical methods, driving insights and enhancing predictive model accuracy.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Enhanced practical skills by assisting experienced professionals in various tasks.
Education
Master of Science - Bioinformatics And Statistical Modeling
Rouen University
09.2019 - 08.2021
Master of Science - Software Development And Data Analysis
Aix Marseille University
09.2018 - 08.2019
Skills
Data operations
Business requirements gathering
Adaptability
Time management abilities
Team building
Problem-solving abilities
Customer Relationship Management (CRM)
Microsoft Tools (Excel, Visual studio)
System administration (Linux OS, Networking, HPC clusters)
Certification
McKinsey Forward Program
Timeline
Customer Solution Scientist - EMEA
Bionano
01.2022 - Current
AI Developper Apprentice
Centre De Biologie Integrative
09.2019 - 09.2021
Master of Science - Bioinformatics And Statistical Modeling
Rouen University
09.2019 - 08.2021
Master of Science - Software Development And Data Analysis
Aix Marseille University
09.2018 - 08.2019
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