Elise Ducomet
Summary
Motivated waiter with engaging personality and flexible approach. Enthusiastic and reliable professional takes pride in providing excellent customer service for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Product Manager
Scamark (Groupe E.Leclerc)
03.2020 - 03.2023
- Managed product development lifecycle from conception to release.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Offered pricing and feature recommendations to management and cross-functional teams.
- Collaborated with support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Analyzed metrics to measure product performance.
- Liaised with clients to better understand business needs and current market landscape.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Conducted market research to identify new opportunities and target markets.
- Coordinated with design and media teams to develop high-quality creative assets.
Assistant Product Manager
Scamark (Groupe E.Leclerc)
10.2018 - 03.2020
- Analyzed consumer and financial data to develop strategic insights and make clear and compelling recommendations for overall business growth.
- Managed cross-functional teams to commercialize new products and drive improvements.
- Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.
- Stayed current on new shopper trends in categories of personal responsibility.
- Developed creative briefs for new products and marketing tactics in collaboration with package design team, consumer marketing and outside agencies.
Seller
ETAM
07.2015 - 08.2016
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Upsold additional services and products to maximize sales opportunities.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
Waiter
Crazy Noodles
09.2014 - 06.2015
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained new servers on restaurant policies and procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
MBA - International Business Management
ESC Sup De Co La Rochelle
La Rochelle, FRANCE06.2018
DUETI - Business
Limerick Institute of Technology
Clonmel, IRELAND06.2015
DUT (equivalent : Diploma Level 6) - Business
IUT Périgueux
Périgueux, FRANCE06.2014
High School Diploma (equivalent NCEA Level 3) -
Saint Joseph
Périgueux, FRANCE06.2012
Skills
- Customer Engagement
- Sales Techniques
- Service Quality
- Dining Area Maintenance
- Food Safety Understanding
- Bill Computation
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary (A2)
Hobbies
Cooking, running, reading, backpacking, travelling
Timeline
Product Manager
Scamark (Groupe E.Leclerc)
03.2020 - 03.2023
Assistant Product Manager
Scamark (Groupe E.Leclerc)
10.2018 - 03.2020
Seller
ETAM
07.2015 - 08.2016
Waiter
Crazy Noodles
09.2014 - 06.2015
MBA - International Business Management
ESC Sup De Co La Rochelle
DUETI - Business
Limerick Institute of Technology
DUT (equivalent : Diploma Level 6) - Business
IUT Périgueux
High School Diploma (equivalent NCEA Level 3) -
Saint Joseph
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