Elisa Canini
London,Middlesex
Summary
Accomplished professional with extensive expertise in KPI tracking, decision making, effective delegation and leadership. Demonstrates strong negotiation techniques and effective communication skills, coupled with critical evaluation and performance metrics analysis. Adept at customer service orientation, HR policies and procedures, mentoring and coaching, and initiative taking. Proven ability in stress management, resourcefulness, computer literacy, compliance standards adherence, and first aid certified. Exhibits high emotional intelligence with a focus on performance monitoring, leadership skills development, operational support efficiency, active listening, self-motivation enhancement, and staff performance evaluation. Committed to leveraging these competencies to drive organisational success and foster a productive work environment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Team manager
Ocado
London, Middlesex
02.2022 - Current
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Boosted morale by recognising and rewarding exceptional work.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Leading H&S and Food Tech Audits
- Lead by example: Model desired behaviors and work ethics
- Address interpersonal issues and disputes, ensuring a harmonious team dynamic.
- Define both short-term and long-term objectives for the team.
- Distribute tasks based on team members' strengths and capabilities.
- Monitor progress to ensure tasks are completed on time and meet quality standards.
- Ensure open and effective communication within the team and with other departments.
- Regularly provide constructive feedback to team members on their performance.
- Identify areas for improvement and offer development opportunities, such as training or mentorship.
- Coordinate work hours, meetings, and deadlines.
- Ensure the team meets performance targets and delivers on objectives.
- Raised requisitions
- Liased with stakeholders
- Created and Reviewed RAs and SSOWs
- First Aid L3 trained, H&S L3, Food Tech L2, Fire Safety L2.
- Worked alongside the excellence team to improve compliance
- Chaired meetings including investigations and disciplinaries
- Stepped up to cover Operations Manager Role/duties when on AL
Team Coordinator
Ocado
London, Middlesex
04.2021 - 02.2022
- Made sure all the quality emails were actioned
- Successfully lead the operations
- Participated in various Health and Safety meetings and HACCP meeting.
- Planned the shift according to resources available
- Trained and coached PS and drivers Participate in various training: Food Safety L2, Pristine, Meeting and Disciplinary, Bot Training, Food Safety L2 and so on
- Worked closely with other support teams
- Gave successfully inductions to new starters
- Got involved actively in the Temp2 perm process
- Carried out Temperature testing on different thermal bags
- Dealt with complaints and positive feedbacks
- Worked on staff engagement, recognition, development and motivation
Warehouse Operative
Job and Talent
London, Middlesex
04.2020 - 04.2021
- Moved pallets around the warehouse
- Used warehouse equipments to offload deliveries from trailers from ground level and platforms.
- Worked in the chiller environment.
- Receiving, picking and packing packages up to 15kg.
- Owning the fulfilment of the customer order from the moment it is received until it goes out for delivery handling variety of grocery products such as meat and alcohol.
- Helped TMs to successfully complete daily tasks Worked in a fast environment.
Deliver Driver
One Motion, Amazon
London, Middlesex
09.2019 - 01.2020
- Provided excellent customer service, enhancing company reputation.
- Ensured safety by regular vehicle inspections and maintenance.
- Completed emergency deliveries successfully despite challenging conditions.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Improved client satisfaction by delivering packages promptly and accurately.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Ability to drive a van.
- Completed daily pre‑route inspection checklist before first delivery of the day
- Inspected and maintained gas, oil and water levels as well as tyres, lights and brakes.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
Enforcement Agent
Marston Holdings
London, Middlesex
01.2019 - 06.2019
- Maintained up-to-date knowledge on changes in legislation impacting enforcement proceedings.
- Demonstrated empathy whilst dealing with vulnerable individuals facing financial hardship.
- Tracked non-compliant individuals using various investigative techniques, facilitated quicker resolution of cases.
- Negotiated payment plans to assist individuals in debt resolution.
- Experience n dealing with difficult people and in a tough environment.
- Learnt excellent interpersonal skills, tact and diplomacy. Ability to work on own initiative and without supervision.
- Ability to remain calm and confident and to respond logically in difficult situations.
- High level of self‑motivation and able to work during unsociable hours.
- Conflict resolution/management.
- Strong interpersonal, influencing, negotiation and customer service skills.
- Resilient, ethical and professional.
- Ability to organise, prioritise and work in a strategic manner independently.
- When appropriate took control of goods in accordance with Law.
Store Manager
Starbucks Coffee
Wembley, Middlesex
03.2018 - 01.2019
- Facilitated smooth checkouts by maintaining efficient till operations.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Assisted customers, completed purchases and registered them for loyalty programs.
- Coordinate team and department operations.
- Analyse sales data and plan operation accordingly with daily and weekly reports.
- Responsible for the delivery of team rota, the work to do for the team assuring that standards are kept and that health and safety policies are followed.
- Ensure all cash and stock loss prevention measures are followed and understood. Plan in‑store events and liaise with charities.
- Developed new process for employee evaluation which resulted in performance improvement.
- Demonstrated company core values as role model with focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Promoted and supported strong relationship with local community organisations to build a positive profile.
- Mentored team on effective upselling and cross‑selling techniques.
- Monitored multiple databases to keep track of all company inventory.
- Responsible for maximising sales and hiring.
- Operating tills including cashing up and completing paperwork.
- Worked in a very fast environment (right in front of Wembley Stadium, SSE Arena, Brent Civic Centre and Wembley Design Outlet.
Customer service supervisor
Despar
Venice, Venice
12.2014 - 01.2018
- Facilitated constructive feedback sessions between team members for overall improvement.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Monitored quality control standards to maintain excellent service provision.
- Cultivated a supportive work environment, promoting teamwork amongst colleagues.
- Proactively participated in meetings and helped create new practices.
- Provided high level of service by helping customers find a specific product.
- Welcome the customers.
- Cleaned worked areas.
- Provided professional and courteous service at all times.
- Bagged up merchandise by following standard procedures.
- Accepted cash, credit and debit payments accurately and efficiently.
- Minimised long register queues by completing sales transactions quickly.
- Displayed and restocked merchandise in appealing manner.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Arrange and placing orders.
- Dealt with customer queries and complaints with empathy and composure.
- Answered calls, responded to emails and spoke to clients face to face.
- Consistently met my short and long‑term targets.
Education
Bachelor of Science - Political Science
Universita' Degli Studi di Padova
Padova 10.2014 - 01.2018
Skills
- KPI tracking
- Decision making
- Effective delegation
- Negotiation techniques
- Effective communication
- Critical evaluation
- HR policies and procedures
- Mentoring and coaching
- Initiative taking
- Stress management
- Resourcefulness
- Computer literacy
- Compliance standards
- Emotional intelligence
- Leadership skills
- Active listening
Languages
English
Fluent
Italian
Native
Spanish
Fluent
French
Elementary
German
Beginner
Affiliations
- Music
- Sports
- Reading
- Travel
Timeline
Team manager
Ocado
02.2022 - Current
Team Coordinator
Ocado
04.2021 - 02.2022
Warehouse Operative
Job and Talent
04.2020 - 04.2021
Deliver Driver
One Motion, Amazon
09.2019 - 01.2020
Enforcement Agent
Marston Holdings
01.2019 - 06.2019
Store Manager
Starbucks Coffee
03.2018 - 01.2019
Customer service supervisor
Despar
12.2014 - 01.2018
Bachelor of Science - Political Science
Universita' Degli Studi di Padova
10.2014 - 01.2018
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