Eliabel Montreuil
ROUEN
Summary
Looking for a summer internship overseas. Enthusiastic professional with hands-on experience in customer service, adept at managing interactions and resolving complaints. Proven ability to enhance customer satisfaction through effective communication and event coordination. Seeking to contribute to a dynamic team while continuing to develop skills and knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainee
Colbert Academic Bookshop
Rouen
12.2025 - 02.2026
- Entered and processed customer orders using Medialog software to ensure accurate order fulfillment.
- Resolved customer complaints and processed product returns to enhance customer satisfaction.
- Received and organized deliveries, ensuring timely storage of items in stock.
Cashier
Intermarché
Marmande
07.2024 - 08.2024
- Processed customer payments (cheques, cash, bank cards) to ensure accurate transactions and issued receipts.
- Supervised self-checkout tills, assisting customers during peak hours to enhance their shopping experience.
- Counted cash float and organised cash for secure storage, maintaining financial accuracy and security.
- Restocked shelves with merchandise to ensure product availability for customers.
Receptionist
Outsiders Art Gallery
Rouen
06.2023 - 09.2023
- Greeted visitors, providing information on gallery exhibits and events to enhance visitor experience.
- Managed phone calls, directing inquiries and taking messages to ensure smooth communication.
- Scheduled appointments for tours and private viewings with artists and clients, facilitating personalized experiences.
Education
Master of Arts - Languages And Societies (English Studies)
University of Rouen Normandy
Rouen06-2027
Bachelor of Arts - English Studies
University of Rouen Normandy
Rouen06-2025
Skills
- Event coordination
- Project assistance
- Documentation management
- Research
- Customer service
- Communication skills
Certification
Cambridge English: C1 Advanced (CAE), achieved at CEFR Level C2
Languages
- French (Native)
- English
- Spanish
Timeline
Trainee
Colbert Academic Bookshop
12.2025 - 02.2026
Cashier
Intermarché
07.2024 - 08.2024
Receptionist
Outsiders Art Gallery
06.2023 - 09.2023
Master of Arts - Languages And Societies (English Studies)
University of Rouen Normandy
Bachelor of Arts - English Studies
University of Rouen Normandy