Eleni Mitsiopoulou
Brühl
Summary
HR-qualified professional with experience in high-volume HR delivery across diverse workforce groups, working against defined service-level and performance standards. Known for a structured and thorough approach, strong sense of accountability, and the ability to perform well in busy environments while remaining steady when situations become challenging. Highly motivated by building real expertise and making a meaningful contribution, with growth and responsibility earned through impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Resources Administrator (HR)
University of Birmingham
01.2022 - 07.2023
- Managed the School Recruitment Approval process (~250 cases annually).
- Oversaw academic interviews and onboarding.
- Member of the College Immigration Compliance Sub-Group, ensuring compliance for visitors, visa assessments, and freedom of speech.
- Initiated projects (e.g. hybrid recruitment training, HR drop-in sessions) and contributed to wider process improvement groups (College HR and School Hub).
- Documented HR processes and trained the BBS admin team on process implementation.
FTC Administrator, HR Operations & Shared Services
University of Birmingham
01.2019 - 01.2022
- Managed all fixed-term contract processes (extensions, secondments, terminations, redundancy, contract changes, consultations, student casual teaching contracts) across 2 Colleges and Professional Services, achieving 98% against 90% response/resolution SLA.
- Was awarded HR Star – Collaborative 2020 for streamlining FTC processes and delivering complex outcomes (4 HR colleagues nominated across the University).
HR Administrator, HR Operations & Shared Services
University of Birmingham
11.2018 - 12.2018
- Handled general HR administration and acted as first point of contact for new joiner requests, probation confirmations, DBS checks, references, employment verification, annual leave queries, honorary contracts, and HR inbox management.
Recruitment Coordinator
C&D Group
07.2018 - 11.2018
- Managed onsite industrial recruitment and daily resource planning for 40–50 warehouse operatives supporting a major high-street retailer.
- Monitored absence rates and produced daily HR reports, achieving 97% order fulfillment KPIs.
- Provided daily HR advice on policies, benefits, entitlements, and payroll queries.
- Delivered end-to-end recruitment and new starter processes (sourcing to onboarding, inductions, immigration compliance) and supported performance management.
MSc HRM (CIPD) Student Representative
University of Birmingham
10.2017 - 09.2018
- Elected Student Rep, representing 120 MSc HRM students on the Business School committee, liaising between students and staff.
- Designed, conducted, and analyzed student surveys to identify issues and improve the learning experience.
- Initiated, organized, and facilitated HR-related projects, workshops, and Employment Tribunal audits.
Sales Associate
ZARA Menswear
03.2017 - 10.2017
Teaching & Translation Experience
Self-employed
02.2010 - 05.2017
- Private English & Italian Tutor Self-employed – Greece & UK, 2010–2017
- Teaching Assistant / Teacher Apostolos Andreas Greek School – Birmingham, UK, 2014–2016
- Italian Language Instructor (Adult Learners Program) Ministry of Education, Public Institute of Adult Education – Athens, Greece, 2011–2012
Project Manager (remotely)
Brightlines Translation Services
10.2013 - 10.2014
- Managed 230 translation projects end-to-end, from quotes to delivery, covering up to 10 target languages per project (avg. words per project 7,500; largest 40,000; total estimated project volume 1,7M words).
- Led client-facing requirement gathering, negotiation, and project planning.
- Achieved 99% on-time delivery with 50% profitability.
- Handled HR functions including specialist recruitment and coordination of 40 translators across 30 languages.
Proofreading Supervisor & Trainer (remotely)
International Service Check
01.2011 - 12.2012
- Supervised a 10-15 proofreader team with full cycle recruitment responsibilities.
- Entrusted with 15+ premium brand projects for industry-leading clients.
- Proofread and end-to-end quality-checked: 5M+ words, averaging 30 market intelligence reports daily.
- Delivered 3-hour induction and technical proofreading training to 150+ new staff.
- Supported team integration, relationship-building, and payroll administration.
Translator, Proof-reader, and Editor (remotely)
International Service Check
02.2010 - 12.2010
Education
MSc - Human Resource Management (CIPD-accredited)
University of Birmingham
Birmingham, England12.2018
BA (Hons) - Italian Language and Literature
University of Athens
Athens, Greece12.2009
Skills
- Deep commitment to accountability and reliability
- Resilience
- Strong focus on accuracy and precision in work
- Proactive contribution beyond core responsibilities
- Empathetic communication
- Confident engagement with diverse stakeholders
- People-focused HR delivery through structured processes
- Solution-focused judgement in complex situations
- Dependable approach to managing workload
Certification
- Organizational Psychology and Behaviour (2025, University of Athens) – 90 hours - in progress
- German Employment Law (2025, FORUM Institut für Management GmbH) - in progress
- Excel Basics for Data Analysis (2025, IBM) - in progress
- Employment Tribunal Training (2018, Gateley Plc)
- UK Employment Law Diploma (2017, New Skills Academy)
- Additional CPD courses: GDPR Compliance, Managing Diversity, Onboarding, Employer Branding, Conflict Management, Age Management
LANGUAGES
Greek: First Language
Bilingual or Proficient (C2)
English: C2
Bilingual or Proficient (C2)
Italian: C2
Bilingual or Proficient (C2)
German: A2
Elementary (A2)
Timeline
Senior Resources Administrator (HR)
University of Birmingham
01.2022 - 07.2023
FTC Administrator, HR Operations & Shared Services
University of Birmingham
01.2019 - 01.2022
HR Administrator, HR Operations & Shared Services
University of Birmingham
11.2018 - 12.2018
Recruitment Coordinator
C&D Group
07.2018 - 11.2018
MSc HRM (CIPD) Student Representative
University of Birmingham
10.2017 - 09.2018
Sales Associate
ZARA Menswear
03.2017 - 10.2017
Project Manager (remotely)
Brightlines Translation Services
10.2013 - 10.2014
Proofreading Supervisor & Trainer (remotely)
International Service Check
01.2011 - 12.2012
Teaching & Translation Experience
Self-employed
02.2010 - 05.2017
Translator, Proof-reader, and Editor (remotely)
International Service Check
02.2010 - 12.2010
BA (Hons) - Italian Language and Literature
University of Athens
MSc - Human Resource Management (CIPD-accredited)
University of Birmingham