Elena Dixon
Legal Counsellor
Summary
I have more than 20 years of professional experience building an exceptional foundation of knowledge in different industries and areas. I am an open minded person, very capable of adapting to new challenges and I am looking for a position that will offer me professional challenges where I can utilize my interpersonal skills, my excellent time management and problem-solving skills.
I see myself as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also possess a willingness to take on added responsibilities to meet team goals.
In all my activities I act with integrity, I am a open person, which means I am honest about what I do while balancing the interests of all involved. I try to inspire the people around me by being clear on what I want to achieve and I take full responsibility for getting it done. I always keep my promises and I am known for being a reliable person.
I have a Bachelor degree in Law and Administrative Sciences from the "Dimitrie Cantemir" Christian University and since I relocated to UK I have participated in several courses to continue my professional and personal development.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Assistant
Screwfix
Northallerton, UK
08.2022 - Current
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Processed payments for orders and provided customers with change.
- Delivered exceptional customer experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided quotations and checked product availability.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
The Coach Inn Company Ltd
Northallerton, UK
05.2021 - 06.2022
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Prepared and issued invoices and receipts to customers.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Manager
Casa Chic Srl
Bucharest, Romania
01.2016 - 11.2020
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Legal Advisor
City Hall 2nd District
Bucharest, Romania
09.2008 - 11.2015
- Offered in-house training to the Institution's personnel on relevant aspects of law.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Drafted, reviewed and negotiated contracts and other legal documents to support the public institution's needs.
- Negotiated settlements of disputes and litigation.
- Researched and interpreted laws, rulings and regulations to advise internal clients on business and legal transactions.
- Researched and analysed individual parties' positions to understand dispute background.
- Prepared written opinions or decisions regarding cases.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
Office Manager
City Hall 2nd District
Bucharest, Romania
06.2002 - 09.2008
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes to achieve maximum production.
- Developed detailed plans based on broad guidance and direction.
- Tracked contracts for management and issued regular tracking reports covering current status.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Produced quality reports formatted in compliance with data quality standards.
Education
Bachelor of Law - Legal and Administrative Sciences
"Dimitrie Cantemir" Christian University
Bucharest 10.2003 - 06.2008
Essential IT Skills Level 2 -
Highbury College
UKYour Digital Pathway - Returning to Work -
Santander Universities
UK 06.2022 - 06.2022
Business and Administration Level 2 - Business and Administration
Highbury College
UK 08.2022 - Current
Skills
Operations management
Timeline
Service Assistant
Screwfix
08.2022 - Current
Business and Administration Level 2 - Business and Administration
Highbury College
08.2022 - Current
Your Digital Pathway - Returning to Work -
Santander Universities
06.2022 - 06.2022
Receptionist
The Coach Inn Company Ltd
05.2021 - 06.2022
Sales Manager
Casa Chic Srl
01.2016 - 11.2020
Legal Advisor
City Hall 2nd District
09.2008 - 11.2015
Bachelor of Law - Legal and Administrative Sciences
"Dimitrie Cantemir" Christian University
10.2003 - 06.2008
Office Manager
City Hall 2nd District
06.2002 - 09.2008
Essential IT Skills Level 2 -
Highbury College
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