Elena Dixon
Legal Counsellor
Summary
I have more than 20 years of professional experience building an exceptional foundation of knowledge in different industries and areas. I am an open minded person, very capable of adapting to new challenges and I am looking for a position that will offer me professional challenges where I can utilize my interpersonal skills, my excellent time management and problem-solving skills.
I see myself as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also possess a willingness to take on added responsibilities to meet team goals.
In all my activities I act with integrity, I am a open person, which means I am honest about what I do while balancing the interests of all involved. I try to inspire the people around me by being clear on what I want to achieve and I take full responsibility for getting it done. I always keep my promises and I am known for being a reliable person.
I have a Bachelor degree in Law and Administrative Sciences from the "Dimitrie Cantemir" Christian University and since I relocated to UK I have participated in several courses to continue my professional and personal development.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Assistant
Screwfix
Northallerton, UK
08.2022 - Current
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Processed payments for orders and provided customers with change.
- Delivered exceptional customer experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided quotations and checked product availability.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
The Coach Inn Company Ltd
Northallerton, UK
05.2021 - 06.2022
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Prepared and issued invoices and receipts to customers.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Manager
Casa Chic Srl
Bucharest, Romania
01.2016 - 11.2020
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Legal Advisor
City Hall 2nd District
Bucharest, Romania
09.2008 - 11.2015
- Offered in-house training to the Institution's personnel on relevant aspects of law.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Drafted, reviewed and negotiated contracts and other legal documents to support the public institution's needs.
- Negotiated settlements of disputes and litigation.
- Researched and interpreted laws, rulings and regulations to advise internal clients on business and legal transactions.
- Researched and analysed individual parties' positions to understand dispute background.
- Prepared written opinions or decisions regarding cases.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
Office Manager
City Hall 2nd District
Bucharest, Romania
06.2002 - 09.2008
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes to achieve maximum production.
- Developed detailed plans based on broad guidance and direction.
- Tracked contracts for management and issued regular tracking reports covering current status.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Produced quality reports formatted in compliance with data quality standards.
Education
Bachelor of Law - Legal and Administrative Sciences
"Dimitrie Cantemir" Christian University
Bucharest 10.2003 - 06.2008
Essential IT Skills Level 2 -
Highbury College
UKYour Digital Pathway - Returning to Work -
Santander Universities
UK 06.2022 - 06.2022
Business and Administration Level 2 - Business and Administration
Highbury College
UK 08.2022 - Current
Skills
Operations management
Business administration
Contract Management
Inter-department collaboration
Negotiation expert
Excellent time management skills
Training and mentoring
Purchasing and procurement
Sales expertise
MS Office expert
Customer Relations
Effective problem solver
Background in Legal and Administrative Services
Timeline
Service Assistant
Screwfix
08.2022 - Current
Business and Administration Level 2 - Business and Administration
Highbury College
08.2022 - Current
Your Digital Pathway - Returning to Work -
Santander Universities
06.2022 - 06.2022
Receptionist
The Coach Inn Company Ltd
05.2021 - 06.2022
Sales Manager
Casa Chic Srl
01.2016 - 11.2020
Legal Advisor
City Hall 2nd District
09.2008 - 11.2015
Bachelor of Law - Legal and Administrative Sciences
"Dimitrie Cantemir" Christian University
10.2003 - 06.2008
Office Manager
City Hall 2nd District
06.2002 - 09.2008
Essential IT Skills Level 2 -
Highbury College