Eldar Ibadov
Prague
Summary
Experienced Lead Collections Administrator at Honeywell since December 2021. Skilled in building strong client relationships and collaborating effectively with internal teams and departments. Proficient in multiple languages, ensuring smooth communication with diverse clientele. Recognized for efficiency, reliability, and proficiency in various administrative tasks. Known for exceptional interpersonal skills, contributing to a harmonious work environment.
Overview
30
30
years of professional experience
Work History
Lead Collections Administrator
Honeywell
12.2021 - Current
- Responsible for all collection activities of customer portfolios. Activities include establishing and maintaining contact with customers concerning open invoices, looking at payment trends and history, assisting in dispute resolution, and timely contacting of customers regarding collection issues.
- Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolios.
- Build relationships with relevant business partners to ensure a smooth cooperation between collection department and the business(es) that own the assigned portfolios.
- Actively participate in Cash Calls.
- Up to date customer reconciliation of accounts.
- Supporting the Cash Applications team with payment details and other relevant tasks.
Customer Service Advisor
BlueLink International
09.2010 - 12.2021
- Providing full support to Customers by processing requests according to set processes and procedures
- Coordination of all activities toward customer
- Contribute towards SLA fulfillment and company objectives
- Achieving expected targets for both productivity and quality
- Following instructions given by management in order to achieve expected results
- Following operational requirements and priorities on daily basis by switching activities as and when required
- Provide reservation services
- Provide Web support services
- Track all required information in systems according to the working procedures
- Coaching newcomers with company's procedures and daily responsibilities.
Assistant to the Head of Mission
Italian Embassy
01.2005 - 06.2010
- Establishment of diplomatic relationships with colleagues from Ministry of Foreign Affairs in Italy and in Azerbaijan
- Organizing meetings, events, concerts and conferences
- Attend meetings, conferences and social gatherings and interpret as required
- Translation of written materials to/from Italian to Azeri/English/Russian and vice versa.
Consular Representative at Visa department
Italian Embassy
11.1998 - 01.2005
- Prepare daily and weekly agenda, dealing with incoming mails and phone calls
- Documentations and visa control for visa applying
- Passport control and documentation check, passport / visa issues
- Preparation of consular documentations, copying, scanning, archiving and filing documents
- Provision secretarial support to busy team.
Customer Service Agent
RODA Turizm
10.1994 - 01.1998
- Telesales
- Ticket and hotel reservation
- Tour and Guide reservation
- Exhibition bookings
- Organizing transportations to/from airport/hotel
- City Tour Guide
- Translations
- Passport and visa arrangements
- Rent a car/bus
- Dealing and communicating with corporate clients.
Education
M.Sc - International-Economical Relations
Odlar Yurdu University
B.Sc - Finance and Credit
Odlar Yurdu University
B.Sc - Hotel Management
Ege University
Skills
- Strong organizational skills
- Active listening skills
- Customer service
- Multi-lingual
- Creative problem solving
- Multi-Task Management
- Travel arrangements
- Telecommunication skills
Languages
English
Italian
Turkish
Russian
Azeri
Timeline
Lead Collections Administrator
Honeywell
12.2021 - Current
Customer Service Advisor
BlueLink International
09.2010 - 12.2021
Assistant to the Head of Mission
Italian Embassy
01.2005 - 06.2010
Consular Representative at Visa department
Italian Embassy
11.1998 - 01.2005
Customer Service Agent
RODA Turizm
10.1994 - 01.1998
M.Sc - International-Economical Relations
Odlar Yurdu University
B.Sc - Finance and Credit
Odlar Yurdu University
B.Sc - Hotel Management
Ege University
Similar Profiles
William ThornWilliam Thorn
Assembler at HoneywellAssembler at Honeywell
Sruthi JnanesanSruthi Jnanesan
Senior Financial Analyst at HoneywellSenior Financial Analyst at Honeywell
Mushafiq BhatMushafiq Bhat
Project Engineering and Commissioning Manager at HoneywellProject Engineering and Commissioning Manager at Honeywell