Ekin Nisa KUCUKSONMEZ
Samsun
Summary
Highly-motivated employee with a bachelors degree of Tourism and Hotel Management, have great desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Always dream to have an active life to discover new culture, new places, meet new people and connect with different life styles. Thereby to explore the world we live in. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Caresse Bodrum
Bodrum
04.2023 - 09.2023
- Greeted customers, answered questions and provided general information regarding menu items.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Maintained work area and kept cash drawer organized.
- I have experience working at Caresse Luxury Collection as well as various restaurants such as Buddha Bar Beach, Barbarossa, and La Zucca.
- I quickly learned the menus at each establishment and occasionally assisted with paperwork in the finance office.
- At Caresse, I also had the opportunity to work at events such as weddings and concerts.
- I worked at the Kenan Doğulu concert, which was a significant and noteworthy event.
Childcare Assistant
MAD School
SAMSUN
09.2022 - 04.2023
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Supported children's emotional and social development with one-on-one attention.
- Maintained neat environment by organizing toy bins and bookshelves.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Established and maintained safe play environment for children.
- Monitored children's play activities to verify safety and wellness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Secured indoor and outdoor premises to protect children.
- Supervised and cared for children ages 3 to 6.
Playground Supervisor
ZipNPlay
AYDIN
12.2021 - 05.2022
- Ordered and tracked inventory for arts and crafts, athletic equipment and games for daily engagements.
- Constructed agenda for sites and conducted playground staff meetings to communicate expectations of staff.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Monitored performance of park staff, delegated assignments and enforced safety standards.
- Scheduled playground site field trips, special activities and programs.
- Evaluated equipment and discarded broken and unusable games and pieces.
- Assisted with installation of playground equipment safety surfacing to prevent accidents and mishaps.
- Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
Guest Service Representative
ALL English Language School
SAMSUN
04.2020 - 09.2021
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted walk-in and phone guests, determining interests and needs.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Identified issues and established facts to produce practical decisions and solutions for guests.
Education
Faculty Of Tourism( Tour Guiding)
Aydın Adnan Menderes University
Kuşadası, Aydın06.2022
Skills
- Flexible Schedule
- Equipment Maintenance
- First Aid and CPR
- Interpersonal Communication
- Theme Park Operations
- Relationship Building
- Reliable & Trustworthy
- Computer Skills
- Teamwork and Collaboration
- Public Relations
- Complaint Resolution
Languages
Turkish
First Language
English
Intermediate
B1
Russian
Beginner
A1
Certification
- Occupational Health and Safety, Udemy - 2021
Referances
- Melek ALTUN DINC - Owner of MADSchool Tel +905336969370 e-mail: altunmelek@gmail.com
- Songul SOGUTCU MADSchool Director Tel +905464585318 e-mail: songulsogutcu@gmail.com
- Mineé NIVET Owner (All English World) Tel +33637451380 e-mail: demmine@gmail.com
Hobbies
- Swimming
- Playing Piano
Additional Information
- Team Member of TEDxAtakum -
Work in a big, friendly organizing TEDx team for hold an amazing unforgettable conferences.
- Driving License (B)
Timeline
Cashier
Caresse Bodrum
04.2023 - 09.2023
Childcare Assistant
MAD School
09.2022 - 04.2023
Playground Supervisor
ZipNPlay
12.2021 - 05.2022
Guest Service Representative
ALL English Language School
04.2020 - 09.2021
Faculty Of Tourism( Tour Guiding)
Aydın Adnan Menderes University
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