Philip G. F. Jones
Dubai
Summary
Results-driven Senior Vice President Operations with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
30
30
years of professional experience
Work history
Senior Vice President Operations
Accor, Dubai
2023.01 - Current
- Responsible for Premium, Midscale, and Economy Brands for Accor in the regions Gulf & Levant, Kingdom of Saudi Arabia, and Egypt. My portfolio includes 86 operating hotels.
- Overseeing the pre-openings for Accor in the Region Middle East, Africa, and Turkey with 6 successful hotel openings this year and 41 projects in the pipeline.
Vice President Operations
Accor, Dubai
2019.02 - 2023.01
- Responsible for all Accor Premium Brands in the Gulf, including; M Gallery, Swissotel, Pullman, Movenpick, and Grand Mercure.
- There are 28 operating business units in my portfolio, with another 7 in pre-opening.
- Currently leading the Qatar Global Sporting Event 2022, which will see Accor manage 65K keys and employ 12K colleagues during the World Cup event this November.
- Helped develop the partnership with Bulldozer to launch Kitch-In a Cloud Kitchen concept in our hotels in 2020-21.
- Led a working group to develop a productivity tool; “Manning Calculator” that helped right sized hotel operations in the wake of COVID-19, bringing a reduction in payroll costs across the MEA region of over Euro 103M per annum.
General Manager
Movenpick Hotel
Dubai
2016.01 - 2019.02
- Selected to lead the commercial team for the six Dubai hotels in 2017 & 2018
- Part of the Guest Experience Workshop Team, which developed and implemented the new Guest Experience Pillars for Movenpick Hotels & Resorts worldwide.
General Manager
Movenpick Hotels & Resorts
2015.08 - 2015.12
- Special Projects
- Re-engineered all pre-opening processes; including the critical path for the company, while in transition to my next property
- Completed a full review and update of the company's Policies & Procedures.
General Manager
Movenpick Heritage Hotel
2013.12 - 2015.08
- Awarded Best Commercial Performance, Asia at the Global General Manger's Conference, 2015
- Increased YOY revenues in 2014 by 27.85% and YOY GOP by 75.45%
- YOY RevPAR growth in 2014 of 24.8% versus comp set at 7.5%
- YOY Guest Satisfaction Index top box growth from 44.73% to 50.27%, a 12% growth.
General Manager
Movenpick Hotel
Hanoi
2012.01 - 2013.12
- Recognized at the Regional General Manager's conference in 2013 with the Entrepreneurial Award for our efforts in growing YOY revenues
- 2012 F&B revenues increased by over 20% and in 2013 the YOY growth was another 7%
- Through a T3 approach to Employee engagement, we achieved a net promoter score of 83% on our Employee Engagement Survey in 2012, which grew to 88% in 2013
- YOY improvement in guest quality scores with an overall satisfaction index based on top box rating at 55.7%, versus 50.2% from the previous year.
Hotel Manager
Jumeirah Zabeel Saray
Dubai
2010.07 - 2011.12
- Opening Team member of this hotel
- Oversight of all Operational Departments for the pre-opening phase of this resort, located on The Palm, Jumeirah
- The property featured 405 rooms, 38 Residences, 10 Food & Beverage Outlets and the 8,000sqm; Talise Ottoman Spa
- JD Power Scores for Overall Satisfaction were #1 in Jumeirah during my tenure.
Executive Assistant Manager
Madinat Jumeirah
Dubai
2010.01 - 2010.07
- Responsible for all Rooms Division Operations for the three hotels which make up the 874 room resort: Al Qasr, Dar Al Masyaf, and Mina A Salam.
Hotel Manager
The Ritz-Carlton
Dubai
2008.11 - 2010.01
- Responsible for all Operational Divisions of this 138 room, 5 star resort
- Hotel recognized on Conde Naste Traveler Gold List 2009 as the #1 in the Best for Service category; Africa, Middle East and Indian Ocean
- The Hotel was recognized as the Best Employer in the Middle East 2009 from Hewitt.
Front of House Manager
The Ritz, Carlton
Atlanta
2007.01 - 2008.11
- Transitioned this hotel to the Fairmont brand in January 2000
- Trained the Ladies and Gentlemen for the Malcolm Baldrige National Quality Award Audit, which was bestowed upon the organization for the second time in 1999
- The only hotel company to have achieved this.
Executive Assistant Manager
2006.01 - 2008.01
- Division
- Led the division through a $36 million guest room renovation of all 553 rooms
- Selected as a Corporate Cadre Member to lead new Hotel Openings and opened The Ritz-Carlton, Dallas, The Ritz-Carlton, Westchester and The Ritz-Carlton, Fort Lauderdale in this capacity
- Led the re-opening of The Iberville Suite; part of The Ritz-Carlton, New Orleans following Hurricane Katrina
- Member of the Rooms Advisory Board, Member of the Planning Committee for the 2007 Corporate Rooms Division Conference
- Certified as a Leadership Center Speaker.
Executive Assistant Manager
The Ritz-Carlton Lodge
Plantation
2005.04 - 2006.12
- Developed and maintained processes that helped the hotel attain the coveted five diamond award from AAA in 2007
- Successfully implemented Project R2 in both Housekeeping and Laundry, which resulted in removing the inefficient Labor practices and translated into an annual savings of $112,000.
Director of Housekeeping
The Ritz, Carlton
Plantation
2003.02 - 2005.04
- Opened this hotel in April 2002
- Developed and sustained processes that allowed the hotel to be the highest rated hotel within the organization for Guestroom Cleanliness in our first year of operation.
Corporate Trainer
The Ritz
Carlton, Washington D.C
2003.02
Assistant Rooms Executive
The Ritz, Carlton Lodge
Plantation
2003.12 - 2003.02
- Task Force Member and Corporate Trainer for the pre-opening team at The Ritz-Carlton, Grande Lakes, Orlando in July 2003 and The Ritz-Carlton, South Beach in December
Leader, Assistant Director of Housekeeping
The Ritz, Carlton
Boston
2001.07 - 2001.12
- Opened this contemporary elegant hotel in September 2001.
Assistant Director of Housekeeping
The Ritz
Boston
2000.01 - 2001.08
Leader
The Ritz, Carlton
Kansas City
2000.01 - 2000.01
Front of House Manager
The Ritz-Carlton
Philadelphia
1998.05 - 1999.07
- Started as a Front Desk Agent and subsequently promoted to Front of House Manager in January 1999
- Transitioned this hotel to the St
- Regis brand in July 1999
- Five Star Employee, January 1999.
Assistant General Manager
Barberstown Castle
1993.07 - 1998.05
- Won a Care, Courtesy and Comfort Award in 1994
- Only one of 13 awards in the United Kingdom that year
- Energized service concepts which earned the hotel its fourth star from the RAC.
Education
MBA - Hospitality
2019
GPA: 5.6, highest in my class. Won the award for best thesis, based on my chosen subject: "The Impact of Static Leisure Rates on Rate Parity and OTA Production.”
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2014
Competitive Advantage & Profitability
Risk & Return: How to identify, measure and incorporate into capital budgeting decisions
2012
Revenue Management - Price Inventory and Controls
Graduated in Hotel and Hospitality Management
Affiliations
MBA
Timeline
Senior Vice President Operations - Accor, Dubai
2023.01 - Current
Vice President Operations - Accor, Dubai
2019.02 - 2023.01
General Manager - Movenpick Hotel
2016.01 - 2019.02
General Manager - Movenpick Hotels & Resorts
2015.08 - 2015.12
General Manager - Movenpick Heritage Hotel
2013.12 - 2015.08
General Manager - Movenpick Hotel
2012.01 - 2013.12
Hotel Manager - Jumeirah Zabeel Saray
2010.07 - 2011.12
Executive Assistant Manager - Madinat Jumeirah
2010.01 - 2010.07
Hotel Manager - The Ritz-Carlton
2008.11 - 2010.01
Front of House Manager - The Ritz, Carlton
2007.01 - 2008.11
Executive Assistant Manager -
2006.01 - 2008.01
Executive Assistant Manager - The Ritz-Carlton Lodge
2005.04 - 2006.12
Assistant Rooms Executive - The Ritz, Carlton Lodge
2003.12 - 2003.02
Director of Housekeeping - The Ritz, Carlton
2003.02 - 2005.04
Corporate Trainer - The Ritz
2003.02
Leader, Assistant Director of Housekeeping - The Ritz, Carlton
2001.07 - 2001.12
Assistant Director of Housekeeping - The Ritz
2000.01 - 2001.08
Leader - The Ritz, Carlton
2000.01 - 2000.01
Front of House Manager - The Ritz-Carlton
1998.05 - 1999.07
Assistant General Manager - Barberstown Castle
1993.07 - 1998.05
Ecole Hoteliere de Lausanne - MBA, Hospitality
Cornell University - ,
Cornell University - ,
CERT - ,