Summary
Overview
Work history
Education
Affiliations
Timeline
Philip G. F. Jones

Philip G. F. Jones

Dubai

Summary

Results-driven Senior Vice President Operations with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

30
30
years of professional experience

Work history

Senior Vice President Operations

Accor, Dubai
01.2023 - Current
  • Responsible for Premium, Midscale, and Economy Brands for Accor in the regions Gulf & Levant, Kingdom of Saudi Arabia, and Egypt. My portfolio includes 86 operating hotels.
  • Overseeing the pre-openings for Accor in the Region Middle East, Africa, and Turkey with 6 successful hotel openings this year and 41 projects in the pipeline.


Vice President Operations

Accor, Dubai
02.2019 - 01.2023
  • Responsible for all Accor Premium Brands in the Gulf, including; M Gallery, Swissotel, Pullman, Movenpick, and Grand Mercure.
  • There are 28 operating business units in my portfolio, with another 7 in pre-opening.
  • Currently leading the Qatar Global Sporting Event 2022, which will see Accor manage 65K keys and employ 12K colleagues during the World Cup event this November.
  • Helped develop the partnership with Bulldozer to launch Kitch-In a Cloud Kitchen concept in our hotels in 2020-21.
  • Led a working group to develop a productivity tool; “Manning Calculator” that helped right sized hotel operations in the wake of COVID-19, bringing a reduction in payroll costs across the MEA region of over Euro 103M per annum.

General Manager

Movenpick Hotel
Dubai
01.2016 - 02.2019
  • Selected to lead the commercial team for the six Dubai hotels in 2017 & 2018
  • Part of the Guest Experience Workshop Team, which developed and implemented the new Guest Experience Pillars for Movenpick Hotels & Resorts worldwide.

General Manager

Movenpick Hotels & Resorts
08.2015 - 12.2015
  • Special Projects
  • Re-engineered all pre-opening processes; including the critical path for the company, while in transition to my next property
  • Completed a full review and update of the company's Policies & Procedures.

General Manager

Movenpick Heritage Hotel
12.2013 - 08.2015
  • Awarded Best Commercial Performance, Asia at the Global General Manger's Conference, 2015
  • Increased YOY revenues in 2014 by 27.85% and YOY GOP by 75.45%
  • YOY RevPAR growth in 2014 of 24.8% versus comp set at 7.5%
  • YOY Guest Satisfaction Index top box growth from 44.73% to 50.27%, a 12% growth.

General Manager

Movenpick Hotel
Hanoi
01.2012 - 12.2013
  • Recognized at the Regional General Manager's conference in 2013 with the Entrepreneurial Award for our efforts in growing YOY revenues
  • 2012 F&B revenues increased by over 20% and in 2013 the YOY growth was another 7%
  • Through a T3 approach to Employee engagement, we achieved a net promoter score of 83% on our Employee Engagement Survey in 2012, which grew to 88% in 2013
  • YOY improvement in guest quality scores with an overall satisfaction index based on top box rating at 55.7%, versus 50.2% from the previous year.

Hotel Manager

Jumeirah Zabeel Saray
Dubai
07.2010 - 12.2011
  • Opening Team member of this hotel
  • Oversight of all Operational Departments for the pre-opening phase of this resort, located on The Palm, Jumeirah
  • The property featured 405 rooms, 38 Residences, 10 Food & Beverage Outlets and the 8,000sqm; Talise Ottoman Spa
  • JD Power Scores for Overall Satisfaction were #1 in Jumeirah during my tenure.

Executive Assistant Manager

Madinat Jumeirah
Dubai
01.2010 - 07.2010
  • Responsible for all Rooms Division Operations for the three hotels which make up the 874 room resort: Al Qasr, Dar Al Masyaf, and Mina A Salam.

Hotel Manager

The Ritz-Carlton
Dubai
11.2008 - 01.2010
  • Responsible for all Operational Divisions of this 138 room, 5 star resort
  • Hotel recognized on Conde Naste Traveler Gold List 2009 as the #1 in the Best for Service category; Africa, Middle East and Indian Ocean
  • The Hotel was recognized as the Best Employer in the Middle East 2009 from Hewitt.

Front of House Manager

The Ritz, Carlton
Atlanta
01.2007 - 11.2008
  • Transitioned this hotel to the Fairmont brand in January 2000
  • Trained the Ladies and Gentlemen for the Malcolm Baldrige National Quality Award Audit, which was bestowed upon the organization for the second time in 1999
  • The only hotel company to have achieved this.

Executive Assistant Manager

01.2006 - 01.2008
  • Division
  • Led the division through a $36 million guest room renovation of all 553 rooms
  • Selected as a Corporate Cadre Member to lead new Hotel Openings and opened The Ritz-Carlton, Dallas, The Ritz-Carlton, Westchester and The Ritz-Carlton, Fort Lauderdale in this capacity
  • Led the re-opening of The Iberville Suite; part of The Ritz-Carlton, New Orleans following Hurricane Katrina
  • Member of the Rooms Advisory Board, Member of the Planning Committee for the 2007 Corporate Rooms Division Conference
  • Certified as a Leadership Center Speaker.

Executive Assistant Manager

The Ritz-Carlton Lodge
Plantation
04.2005 - 12.2006
  • Developed and maintained processes that helped the hotel attain the coveted five diamond award from AAA in 2007
  • Successfully implemented Project R2 in both Housekeeping and Laundry, which resulted in removing the inefficient Labor practices and translated into an annual savings of $112,000.

Director of Housekeeping

The Ritz, Carlton
Plantation
02.2003 - 04.2005
  • Opened this hotel in April 2002
  • Developed and sustained processes that allowed the hotel to be the highest rated hotel within the organization for Guestroom Cleanliness in our first year of operation.

Corporate Trainer

The Ritz
Carlton, Washington D.C
02.2003

Assistant Rooms Executive

The Ritz, Carlton Lodge
Plantation
12.2003 - 02.2003
  • Task Force Member and Corporate Trainer for the pre-opening team at The Ritz-Carlton, Grande Lakes, Orlando in July 2003 and The Ritz-Carlton, South Beach in December

Leader, Assistant Director of Housekeeping

The Ritz, Carlton
Boston
07.2001 - 12.2001
  • Opened this contemporary elegant hotel in September 2001.

Assistant Director of Housekeeping

The Ritz
Boston
01.2000 - 08.2001

Leader

The Ritz, Carlton
Kansas City
01.2000 - 01.2000

Front of House Manager

The Ritz-Carlton
Philadelphia
05.1998 - 07.1999
  • Started as a Front Desk Agent and subsequently promoted to Front of House Manager in January 1999
  • Transitioned this hotel to the St
  • Regis brand in July 1999
  • Five Star Employee, January 1999.

Assistant General Manager

Barberstown Castle
07.1993 - 05.1998
  • Won a Care, Courtesy and Comfort Award in 1994
  • Only one of 13 awards in the United Kingdom that year
  • Energized service concepts which earned the hotel its fourth star from the RAC.

Education

MBA - Hospitality

Ecole Hoteliere de Lausanne
2019

GPA: 5.6, highest in my class. Won the award for best thesis, based on my chosen subject: "The Impact of Static Leisure Rates on Rate Parity and OTA Production.”

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Cornell University
2014
Competitive Advantage & Profitability Risk & Return: How to identify, measure and incorporate into capital budgeting decisions

Cornell University
2012

Revenue Management - Price Inventory and Controls

CERT

Graduated in Hotel and Hospitality Management

Affiliations

MBA

Timeline

Senior Vice President Operations - Accor, Dubai
01.2023 - Current
Vice President Operations - Accor, Dubai
02.2019 - 01.2023
General Manager - Movenpick Hotel
01.2016 - 02.2019
General Manager - Movenpick Hotels & Resorts
08.2015 - 12.2015
General Manager - Movenpick Heritage Hotel
12.2013 - 08.2015
General Manager - Movenpick Hotel
01.2012 - 12.2013
Hotel Manager - Jumeirah Zabeel Saray
07.2010 - 12.2011
Executive Assistant Manager - Madinat Jumeirah
01.2010 - 07.2010
Hotel Manager - The Ritz-Carlton
11.2008 - 01.2010
Front of House Manager - The Ritz, Carlton
01.2007 - 11.2008
Executive Assistant Manager -
01.2006 - 01.2008
Executive Assistant Manager - The Ritz-Carlton Lodge
04.2005 - 12.2006
Assistant Rooms Executive - The Ritz, Carlton Lodge
12.2003 - 02.2003
Director of Housekeeping - The Ritz, Carlton
02.2003 - 04.2005
Corporate Trainer - The Ritz
02.2003
Leader, Assistant Director of Housekeeping - The Ritz, Carlton
07.2001 - 12.2001
Assistant Director of Housekeeping - The Ritz
01.2000 - 08.2001
Leader - The Ritz, Carlton
01.2000 - 01.2000
Front of House Manager - The Ritz-Carlton
05.1998 - 07.1999
Assistant General Manager - Barberstown Castle
07.1993 - 05.1998
Ecole Hoteliere de Lausanne - MBA, Hospitality
Cornell University - ,
Cornell University - ,
CERT - ,

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Philip G. F. Jones